I purchased a brand new whirlpool duet dryer on september 7th 2009 form a local sears store. A little over a month passed when the machine stopped working... Called service and they set up a repair appointment for 4 days later. My window for this appointment was from 11:00 to 5:00 pm which I stayed home the entire day. My repair tech aclled at about 4:30 pm to inform me he was running a half hour behind which now put time of arrival at 5:30pm... When he did not show and several calls later, one of which sounded like a was talking to a woman in India with poor english skils. The repair tech showed up at apprx 7:45pm. After a few minutes I was told that I would have to wait a week to get the part in from Chicago... This is totally rediculous since the tech knew exactly what the problem was and never even bother to plug the machine in to check it??? He informed me that this is a very common issue with this particular dryer being the electrical board is bad. Sounds to me like a recall isssue that sears should have already corrected before selling these dryers knowing the problem exist??? Now I will have to wait another week (( 2 weeks total )) before I can get this dryer repaired which remember is only a month old??? By the way... I have 2 small children and 2 adults in the home and no working dryer... Bad business from SEARS!!! I will never purchase another appliance if anything at all from SEARS!!!

Anthony in San Diego