i purchased a 40" sony bravia tv from sears in 2007 and also purchased the extended warranty. on aud 8, 2010 tv wold not turn on and standby light was blinking..called sears on aug 8th and they sent a technician out to my home and was told part had to be ordered and would be in by 23rd of aug and tech would be out btween 8am and noon..well no tech...the co had called me on the 22nd to confirm my appt. and no tech. i called seras 4 my home at 1pm and got someone i could barely understand that told me my tech was running late and would call when on his way..i called again at 2pm and got another person i could not understand and was told that i was next on the list...i then called at 3pm and got another person of limited english skills and was asked if i had gotten the part at my home yet(was supposed to be delivered and picked at local sears store#1338)...i replied no and where was my tech? was then told that part had not come in and no tech was coming to my home. needless to say by this time very upset and annoyed..called sony to see if they could help and was lucky to have a very nice man named cody help me...he called sears 4 my home and got to talk to brook who then told both cody and i(on 3 way phone) that part was not in and i would not be able to have it until today, aug 31st, between 8am and noon..well sears 4 my home called me at 11:30am to let me know part was not in even though i talked to ashley on the 30th ans was told that it was and tech would indeed be here today.am not happy at all and maybe will get it fixed on thurs the 2nd..a man named james tracked down my part that was ordered on the 10th and shipped on the 25th..it is in el paso tx as we speak and may reach here by the 2nd..I will never buy ANYTHING from sears again that requires a warranty. am sick and tired of excuses and no one talking with each other to find out what the heck is going on...this is not the way to keep consumers happy in this economy.