To save the hassle of lines, I chose to purchase a TV through Sears.com. I dont like to enter the informtion of my debit card, online so I called Sears.com to purchase over the phone.

The Sears.com represenative said that she accidently charged twice on my account, but reassured that only one transaction would go through. It didnt. It took 5 emails...I said 5 emails...4 phone calls & 2 weeks for Sears.com to reinburse me the 950.00 they took from my bank account...meanwhile, I had bills that were late & bounced a check, all thanks to the Sears.com rep not understanding the computer format she should of been trained in & accidently charging for the same item again.

The only thing Sears.com has done to resolve the extra charges I had to pay for their mistake, is an email stating I had 10% off my next purchase of $100.00 or more.

My credit went down, I couldnt purchase any other presents for my family until the week of Christmas, I ended up paying up to $200.00 in late payments&bounced checks.

Interesting how Sears will make sure they get the money you owe them, but when tables are turned, they brush it under the rug as if it never happened, take their time to reimburse the expenses of their mistakes & deny all responsibilites of the problem at hand, even though they record all costomer service conversations.

SEARS IS CONCERNED ABOUT THE CONSUMER'S MONEY...NOT THE CONSUMER.
help the community & spend your money in a buisness that is apreciative. Sometimes trying to save a dollar, ends up costing you more than you think.
NEVER shop there, I know I wont.