I agree, very poor service but I don't fault the servicemen, it appears to me the company is very mean to their employees, expects more of them than humanly possible, has absolutely no regard for the customer's time, they expect you to take the whole day off to wait around to be called and told that the service person won't be there.

Again I don't blame the servicemen because they work them like borrowed mules for very little pay I imagine. My husband's thoughts are that they could drive tiny cars around because they never have a part in those big vans, always have to order it and come back next month or so.

If Sears contracts this company they should drop them, keep the servicemen and treat them with more respect and give them raises. A & E gives Sears bad karma.

I have been without a dryer now for 30 days and counting. A&E Factory Services has no concept of customer service nor do they care. This is the most incompetent, disorganized, and disconnected company I have EVER dealt with. I would NEVER purposely use them as a service provider and if I knew of anyone that was going to have to deal with them, I would STRONGLY ADVISE against it.

My saga begin when my dryer began making noises. I had purchased a homeowners warranty because I am a planner for the "what ifs" that are bound to happen. They immediately sent someone out. The company stated that the screws from the bulkhead were missing and that this is not due to wear and tear, but due to work another company had done. Well, we forgot when we first purchased the dryer (the very first day) it would not work. Whirlpool sent someone out and the gentleman (A&E technician) apparently left some screws off that damaged the rear felt seal. So, my homeowners warranty denied the claim. I immediately contacted Whirlpool who apologized and set us up with A&E. This is where my nightmare got worse.

After waiting 2 weeks, A&E technician showed up only to say that he did not have the part and it would have to be ordered (I told them what the problem was. Why come without the part?). He stated the part would have to be ordered and since it was so lite it would be sent regular mail. He continued by stating that would take 10-14 days before the part arrived. And so we waited.

My husband scheduled an appointment with A&E for June 25 (as instructed by the technician). The parts came and sat. On June 24, I missed a call on my cell phone at 8:03 p.m. It was an 800 number and I thought about not returning the call, but something inside me pushed me to return the call and so at 8:11p.m. I called the number back. I told the lady that answered the phone I thought I had received the call in error and she asked if I had a scheduled service call for anything. I told her I had a scheduled service for the following day. She said that they did not have enough technicians and would have to cancel the appointment. I thought well they will fix it soon and so I asked what date was the repair being rescheduled for. She stated July 2. July 2? I stated that was not acceptable and I would be expecting someone the following date (June 25) as had been scheduled. She said she would make a note of it.

I called my husband and he said to call them back and ask to speak to a manager. I did and it got worse. Nancy (the manager) offered no support. She stated they could not help it if someone got sick and also being that it was Sunday they could not contact anyone, so I was stuck with the cancellation of my appointment. I told her that I had taken off work and we had been reduced to going to the laundry mat (remember I have 5 people in my house and it is going on a month now). She said well I can go to work now. You talk about the lack of customer service. This company is the WORSE. I asked for their website address and she stated she did not know it. How do you work in the customer service area and not know the web address? I stated this must be a small company. She said no they were all across the U.S. I then googled on their name and found nothing but negative comments about this company. I said to Nancy I see from my search that this company makes a habit of providing POOR service. Everyone I pulled up has the same problem with you. She said is that all. I just hung up the phone.

I emailed Whirlpool because they were the reason I was in this position. I explained the situation and told them it was their fault. To not do better research on the companies that you allow to service your customers means that you don't care. I told them I hold them totally responsible for the situation I was in.

My husband contacted them on June 26 and stated the problem and that I had emailed them. The lady told him that they had responded to my email (I asked them to call me, not email me). He said that I was out of town. They tried to contact A&E while my husband was on the phone. Guess what? They did not care. A&E told Whirlpool they would not come out because they had no one available. Whirlpool did try 2 other companies, but neither had an available appointment for that week. They contacted A&E again who then promised to come to my home on June 28. They would call me to let me know what time. Well, that day has come and gone and I have yet to here from A&E nor has Whirlpool contacted us for followup. I did contact Whirpool though.

I emailed Whirlpool and told them what I think of them and A&E. Maybe had they googled on A&E's name as I did they would have gotten a clue. Right now I am not happy with either company. My dryer still does not work and I will probably have to pay for something that was never my fault.

I think both companies are horrible in the customer service arena. I would not recommend either to anyone.

Thanks A&E and Whirlpool for absolutely nothing.

A VERY, VERY DISATISFIED CUSOTMER.