I activated my Sears Accountcare benefits for unemployment. I called today to ask why my account balance hadn't been canceled after 6 months of unemployment per the policy benefits and I was told I had the 12 month instead of the 6 month balance payoff policy. I said when I signed up there was no 6 month or 12 month option, it was only 6 months; also, the website only mentions the 6 month balance payoff. I was told, too bad, I had the 12 month policy. I have never heard of the 12 month balance payoff option until I called today. It seems I must have signed up for a "secret" policy that was not clearly explained or I was changed to a 12 month policy after I signed up for the program.