In 2007, I bought an air conditioning unit from Sears. It cost $11000.00 plus an additional $500 for the extended warrantee.
Even though I was told that installation would begin within a few days, it was a month later and only after I called several times. The electrician they sent to install the new wiring came several hours after he stated that he would be here because he was, "scrounging around for parts." I should have cancelled the deal right then. Eventually, he got the job done but, in the process, diconnected the line to my dryer which Sears never reconnected.

The air conditioning was improperly installed. They used the same vents as the evaporative cooler and did not vent into the kitchen and dining rooms. The unit was improperly positioned so it did not have maximum air flow. Wires we left dangling and exposed.

The first time I called for service, it was because my dog had pulled a wire loose. They came and reconnected it. The second time, they refused so I called a different repair service who found that the 220 line was not connected at both terminals. They fixed the problem.

The next time I called, the dog had again, pulled the line loose. The repairman came, looked at the line and told me he couldn't fix it because it was a 220 line and he couldn't work on a 220 line. He then said that he brought some 220 line with him just in case but, since it was that line, Sears would not allow him to work on it. Does that make sense to anyone?

I, again, called someone else. Then, in May, 2009, my neighbor kids kicked their ball onto my roof. I was away. The pushed the air conditioner out so that they could climb on it to get the ball. When they pushed it back, they kinked the coolant line. I called Sears. They refused to come because it wasn't covered under the warrantee. No problem, I can pay. No, they would not come, even though they tell you that they can work on any product. I called a different company who replaced the line, repositioned the unit, and bolted it down.

Last week, I noted that the unit wasn't putting out cool air. I didn't bother to call Sears. I called another company. They came and discovered that, when the unit was installed, they never put an air filter in the unit so the unit was full of dirt, dust, and debris. Great. No telling how much I have spent in extra electric cost since the unit was working to cool with all that gunk on it. Also, no telling how much damage has been done since Sears failed to install the unit correctly!

I called the Sears Corporate office to complain. The service person's reply to the complaint was, "what do you want from me?" Now, I realize that most of the work was not covered under warrantee. No problem. But there whole operation was rude and showed absolute incompetence from the very beginning of the installation process. I will never, ever purchase another thing from Sears & I highly recommend that you don't either. It will cost you far more than money.