Poor service received when I contacted Sears about my air conditioning unit, which was purchased from Sears, was not cooling. I was advised that I would have to be at home on 9 May from 9:00 AM until 5:00 PM to await a technician. After my wife taking off from work and waiting until 3:00 PM the technician arrived. After checking the unit I was advised that the compressor fan motor was bad and had to be replaced. The technician had one on his truck and replaced it and billed me $348. Later that evening we found that the unit was still not cooling and called Sears and was told that it would be the following Wednesday (14 May) before they could get out to fix it. My daughter then took a day off from work to wait for the technician. The technician examined the unit and told her that it had been overfilled with coolant and he had to bleed off some so it would cool properly. We were not billed for this call but my daughter had to take off a day from work. That night the unit was still not cooling so she called me and I notifiied Sears again. Here is where the fun began. I have been getting a lot of "I'm sorry" from everyone I called (National Consumer Relations at Sears) but they are unwilling to dispatch a service technician to fix a problem that they have been out for twice (both time we have had to take time off from work) at a time other than 9:00 AM until 5:00 PM on a workday. I have contacted the corporate headquarters and only get "We only dispatch technicians Mon-Fri during those hours". That may be the normal policy but when they have been out twice during those times and I have paid for the service they should be willing to now do the service at my convenience. I was promised the first time I contacted the Customer Relations department and filed a complaint that I would be contacted within 24 hours. 48 hours later I called and still got a runaround. I then asked to speak to the individuals boss and was told that she did not have a boss! I was told I had to contact the corporate level and when I called and asked to be connected to that department I ended up in the same department I spoke to previously. (does this begin to sound like I'm getting a runaround). After speaking with another lady I was assured that her manager would contact me within the hour. It is now a day later with no return call. It is easy to see why so many customer are leaving Sears and heading to Lowes and Home Depot. At this point I am certain that I will not hear from Sears and am just out $348 with a unit that still does not work but rest assured that after having been a loyal Sears customer sine 1976 I will never set foot in one of their stores again.