Was told about the $75 minimum fee no matter what the problem with my fridge was. Was prepared to pay that, as my research indicated that is the average hourly rate paid for appliance repair nationwide apparently. However, technician spent 20 minutes, cleaning out a drain from the defrost system of the freezer in the fridge, replace no parts, and charged $198.00! I called customer service to complain, and spent 1 and 1/2 hours on the phone speaking to a Mary J in customer service whose job is apparently to wear complainers down. I kept asking to speak to a supervisor. Finally got one. He would do nothing for me. Told me the president of the company was a Bruce Johnson, will now write a letter of complaint to him. I WILL NEVER USE THIS SERVICE AGAIN. GE APPLIANCE REPAIR MUCH BETTER if still expensive. It is cheaper to buy new than repair and no one cares about this!