Apparently someone in a key position within the Sears service organization believes they practice good customer service. We'll, having placed two different service calls now, on the same applicance, with both being very poor experiences, I am very under-whelmed...!!!

We installed new Kenmore appliances in our kitchen because we believed they were the best for the money. We've now had two seperate instances requiring support, and both have been miserable experiences. Does anyone care?

Why does it takes several trips, and weeks to complete a repair? The technician, and most of those involved have been courteous, but they're working with a broken process. The Customer should not have to wait 3+ weeks to have their appliances repaired and working. The very nature/frequency of their use makes it very difficult to do without them for so long. Does anyone at Sears understand "good" Customer Service? Perhaps if the Customer were number 1 again, they wouldn't be losing so much market share...