Called "Sears" for TV repair service which goes to a company by the name of A&E. First available appt. was 1 1/2 weeks. Told they would come between 8-noon. Technician called around 10:00 a.m. saying he'd be here at 1:00. Already had taken 1/2 day off work. yet can't come in a 4 hr. windoow. 1:30 Technician calls to say he is at our house and no answer. He went to a house we moved from over 5 years ago. Said he'd now have to call his manager to see if he could still come to our house as now he had to drive another 30 mins. Never called backed! We called him at 3:00 p.m. to see if he was coming and got no response. I called A&E and they tell me they are a separate company from Sears and NOT affiliated yet they seem to have gotten our OLD address from a Sears purchase of a lawn mower years ago and when the phone rep. took my order for service she didn't give them our address. The company put me on hold for about 10 mins. then of course when came back to me, disconnected me. The tech. calls about 3:30 and we keep saying "hello" "hello" and you could hear he was on an open line yet never spoke. Needless to say took an entire day off of work to wait for this repair and no one showed. Of course they can't remember themselves having to wait all day for a repair person so its not a big deal. I will go buy a new TV before I ever give my business to this company and also won't be buying it from Sears either...