This was the second and final time this will ever happen again. Besides waiting around with my small child for about 20min, before anyone acknoleged me and saw what I needed, I waited 2 hours for my tire to be changed which was fine. *But it was completed and nobody came and told me or gave me my keys which infuriated me because it was 25-30min earlier. That happened to me once before and still their was nobody taking responsibility. I asked for the manager and they told me he was busy, well so was I. My little girl was covered in sweat. I'm so angry that nothing or nobody gave a damn. Their was nobody in charge apparently, and I will make sure everybody knows what has happened for the second time. Nobody wants to be there longer than they need to, especially due to the fault of lazy employees.
If I dont hear back from anyone soon, I will proceed with my complaint higher up the chain.

Took my car to Sears with a nail in my tire since I was already going there to buy a refrigerator. Before they accepted the job I told them that the car had a new set of wheels on it and asked them if they could do the repair without scratching them. After they finished, I drove my car out of the shop and pulled over to inspect the wheel and found they had scratched it in two places. I immediately went back to the service desk and told the manager they had scratched my wheels. The manager on duty took a quick look and told me there was nothing they could do and a manager would call me on Monday morning. I called twice Monday morning and received no response so I decided to drive down there. The manager came out and seemed pretty angry about the whole thing. Funny, I thought I was supposed to be the angry one here. She barely said anything and had the assistant manager do most of the talking. Upon looking at the wheels and waiting for the manager to smoke a cigarette behind the shop, they took pictures of the wheel, had me give a written statement and told me the insurance claims person would contact me.

The insurance claims person from who knows where called the other day investigating the incident. It felt more like an interrogation. It was pretty obvious who he was working for and who's side he was on. It seemed like he was going on information given from employees who weren't even working that evening. I was told they denied any wrongdoing and found dirt covering the scratches. I'm sure they did, it had been almost two days since the incident and it was raining the day they finally took a look at the damage. I was told to get two estimates and fax them to this guy, which I did the next day.

After buying a $1500 refrigerator, this is how I am rewarded? So much for the "Satisfaction Guaranteed" banner above the service desk. So, after one week, there has been no resolution. Consider this a warning. If you like your car, do yourself a favor and take it to an honest shop with skilled mechanics and not Sears Auto Center.

On 11/03/2008, I went to Sears in Cupertino to get four tires replace on my car. At the time, the service person recommended the Road Hazard Plus Agreement and I purchased it. The total cost was $511.76.
I have noticed the driver side rear tire had been losing air slowly but I usually could just pump the air and it was fine to drive for another two or three week before it got low again.
Since my commute to office is long, I decided to have Sears to take a look at it on 11/15/2009. If indeed it was a flat tire, Sears should be able to fix it and under the road hazard plus agreement I would pay nothing.
Two hours later, I went back to pick up the car. The service person told me that the tire was good and the repair was done to fix the flat. It was all good and I did not need to pay for anything.
What I did not realize that I did need to pay for something, my life almost.
As it turned out the good tire that Sears claimed to fix and good to go got totally flat on Monday when I was on the way home. I did not suspect it was the tire causing the noise. When I got home, the tire seemed to be totally flat. i called AAA to come and help me to replace the tire with the spare one. He told me that the tire was no good any more.
I drove the car to Sears after AAA put the spare on and left the car there as the store was closing. The technician called me next day and informed me that the tire was damaged and could not be repaired. I would need to get a new one. I told him to have the manager call me because Sears told me the day before the tire was good and the flat problem was fixed. Now, I was told that I needed to get a new one (and I know it would cost me two tires instead just one.)
The manager called and claimed it was nothing to do with Sears. Now, he blamed it was the manufacture's problem. If it was manufacture's problem, why was I not informed on Sunday? Why did Sears tell me now? I understand no one wants to admit he or she makes a mistake and always try to blame to someone else. Sears tried to blame it to me first, then they found out I left the car the day before for the problem that they were supposed to fix. Now they blamed it to the manufacture. I guess they thought I got the tires somewhere else. I told the manager that I got the tires at Sears. If he wanted to blame the manufacture, it was fine but Sears needs to replace it for me as I purchased four tires there.
The way Sears doing business is totally unprofessional. I almost put my life in danger not aware what they had done to the car that Sears told me the tires were fine. If something were happened on Monday, Sears would be totally liable.
All I asked now is for Sears to get my car fixed and return it to me. I just couldn’t believe Sears tried to get out of paying for the damage. If I were informed the tire was not good, I would go and get both tires replaced. Because of Sears’ ignorance and irresponsible, I got one totally damaged tire and one good one that I have to replace. And Sears tries to get out paying for anything.
If this is how Sears does business, believe me, words travel fast, especially at WWW era. For me, I would probably go to Costco for tire services now from now on despite Sears is close to where I live.

I would just like to say that dealing with Dan Fahrendorff at the Rice St location has been a joy!
What a professional, what a great place to have your vehicle serviced! I would highly recommend Dan and the Rice St. Sears Auto Center in St Paul MN.
Dan is a seasoned veteran who knows cars and he explains things thoroughly and in simple to understand language. Sears is lucky to have this guy!

During a recent visit to have new tires installed, the salesman outlined charges that were extra.New valves and stems, extra.Balance new tires, extra.This is on top of tires that are way overpriced to begin with.I needed tires now.Only have a sears card to cover that much.Big mistake.After tires were installed in much more time than was promised, the bill had a $100.00 LABOR FEE! This was not discussed prior to the billing transaction.This salesman was good.He not only recommended a sears exclusive tire, he charged me for istallation also.That is ok. Sears auto center has made their last dime off of me.