I spent almost $800.00 on tires in late 2010. I had my care aligned and oil change and filter also. The representative that help me was fabulous. Sorry I don't recall her name at the moment. I went to the Sears store where i purchased my tires as i also purchased the lifetime rotation and balance package. I walked up to the counter and was ask if I needed help and I did. I told the man that I needed oil change and filter and also tires rotated and balaned that I had purchased the lifetime plan and that i had some paperwork for a free alignment. He then turns to an assoicate and ask him to help me. Well this associate had been there all day and was working on 3 or 4 other customers at the same time. So I wait and wait and wait and wait. By this time Im in disbelief that this is even happening. The first man that approached me his name is Anthony. So 40 minutes have past just to get the service ticket written. I had to wait for Frank the associate that was tied up with all the other customer to help me. This Anthony guy just disappeared and left Frank to do everything. Frank was scheduled to leave at 5pm it is almost 6pm by this time. At any rate Frank has taken care of the service ticket and tells me to check back in an hour for the status of my car. Frank really worked hard to help me and I thought the situation was under control, and my routine maintenance was under way. I go to dinner allowing plenty of time for the maintenance work to be complete. I return to Sears around 8pm to check the status of my car to find the shop closed up tight as a drum. I enter sears though another entrance and make my way to auto. I can't tell you how disappointed I was to learn that the maintenance that I requested had not been fully completed! Now I'm no expert thats why I take my car to auto shops for maintenance. How much good did it do to balance and rotate the tires if you didn't align the car. And Anthony he has zero customer service skills he's in the wrong job!! He also entered the wrong expiration date on my visa card for payment and when it was declined he turned to me and mumbled something then turns the screen toward me to see the failure on authorization. Again I'm in disbelief that this is happening. I immediately start to call my bank while lookin at this screen and wishing I had never walked into Sears today. I start asking Anthony questions about what this means and that number what does that mean when i discover the error. The invalid expiration date. I point it out to him. Does Anthony take the time to apologize fror the lack of effort to complete my maintenance? No! Does Anothny apologize for not waiting on me 3 hours ealier. Anthony did not offer to set up an appointment to complete the work that they didn't finish. I guess Anthony thinks Sears has to many cutomers, so if they loose a few so what! I hope that this email doesn't go unanswered as that would make me feel that Sears is all Anthonys! Thank you

I went in for a simple oil change. They took longer than they said which was not the problem. After I had paid they took the car off the bay and pulled it out for me. Then after I start to drive away I noticed that my window wouldn't roll up. I asked who fixed my car so that I could talk to them but they had another person come talk to me. He said

"It is funny how these things seem to break in our shops" Like I was lying or something??? Then he began to say, "sometimes Toyotas do this and it has been happening a lot lately." I drive a Pontiac! He said Toyota maybe 5 times! idiot... So I wasn't getting anywhere with them, I just left. Luckily I had a trip planned to Ohio. My dad is a mechanic there so he told me he could fix it no problem. Well, a couple days later when I arrived and he was looking at my car he told me they NEVER changed my oil and that it was the same oil filter he had replaced the last time he changed my oil!!! I will never go there again and I will be sure to tell my friends!

spent 3 hours on web and phone comparing new tires for my camry Rick at sears auto henderson finally sold me 4 sumitomo 215/60/R16 at 115.00 each and buy 3 get one free for total 345.00 pus 45.00 for road hazard 32.oo balance 3.00 for valve stems and 2.00 per tire disposal after my wife made her appointment she called said valve stems were metal 11.00 each to install, I said ok then she called said final bill was 620.00 . I cancelled sale and told her to leave, as they had not started the work yet, who can you trust???Sorry sears is doing so poorly these days as my wife and I are seniors and remember when sears catalog was a guarentee in itself

Because the Sears Auto at Northlake is within walking distance to our house, we tend(ed) to use them. We have been ripped off on several occasions but always have rationalized this by saying "the auto repari business is a sleazy business".

This last event: WE purchased a diehard battery about 2 years ago. The battery died on a roadtrip. WE were able to obtain a jump- and when I brought it back to Sears- the woman stated that since it was running now- "it probably recharged itself" and "we will have to charge you to test the battery". W/O checking she said it was probably not the battery and was most likely the starter or the alternator (a more costly repair- since the battery was still under warranty). She advised that I drive it and not worry about it. Since it could take up to three hours to check the battery(!!!)

We took the car in for a routine check with a legit auto repair place. He changed the oil (really changed the oil, not pretened to as Sears had done two years previously) and when we picked the car up, he said- "just so you know, your battery is about to go".

On 3/12/08, my wife and I were fleeced by the Sears Auto center at Cherry Vale Mall in Rockford, Illinois. My wife took our vehicle in for a simple alignment, which she was quoted would cost $69.99. Our primary mechanic had already checked out the ball joints a week ago and confirmed that they did not need replaced. He recommended the alignment, though.

However, my wife received a call from Sears Auto after dropping off the vehicle, and they informed her that it needed new ball joints. She told them that she did NOT want them to replace the ball joints and ONLY wanted the alignment. If we needed new ball joints, our primary mechanic would handle that for us. The person she spoke to at Sears Auto seemed to understand, and that was the end of the conversation.

We were shocked when we went to pick up the Durango, and we were presented a bill for $435.00, which incuded the new ball joints. We were anticipating a bill only for the alignment we authorized. The service manager insisted that we MUST have authorized the additional work, but I assure you that we did not. We were told that if we took the car without paying the entire bill, that we would be turned in for "theft of service". After about 45-minutes of back-and-forth, they took off the labor and dropped the total bill to a little over $200. This made it more palatable than $435, so we paid the charge just to be able to take our car home without being on the hook for "theft of service".

However, I find the whole situation unsatisfactory at best and absolutely shady at the worst. Work was performed on our vehicle WITHOUT our consent, and we were cornered into either leaving the car there, paying for it on the spot, or dealing with whatever the legal ramifications are for "theft of service". We will never take another vehicle to this Sears Auto location, and we will absolutely discourage anyone we know from making the same mistake we made.