From: [email protected]
To: [email protected]
Subject:
Date: Fri, 18 Sep 2009 18:38:40 +0000


*
PEACE


SEARS AUTO CENTER

727-846-6228


Hello Joni,


I am BJ. BEATTY, my family and I recently moved to PORT RICHEY FLORIDA.

Since hurricanes KATRINA and RITA we like so many others have lived multiple states.

My wife and I chose this particular town for medical and academics reasons

She has a terminal condition called LUPUS and we have school age children.


We recently had our car serviced at a local SEARS automotive repair station.

We have always trusted in SEARS for integrity and quality goods and service.

Today the automobile that we had serviced has been rendered BROKE DOWN.

This is our only means of transportation. Thus I wanted to make sure that the work that was done was done professionally.

This is why we had the service performed by SEARS.


The service that was done was determined so be sufficient. I am a member of the FIRST BAPTIST Church.

My wife and I also operate a ministry that aids in transporting shut ins to and from DOCTORS appointments.

SO WE DESPARATELY NEED TRANSPORTATION.

The assessment made by your shop manager was accepted and the supposed repair was completed on the same day.

The repair date was 09/07/2009 the automobile was dropped of at 09:20 am.

The actions performed lasted for exactly six days. As we were returning from church services we begin to experience some of the same issues that we thought SEARS had professionally repaired.


We paid to have auto towed to sears on Sunday the service manager indicated on Monday that he would have it towed to another location for an evaluation that he was unable to perform.

I was told that the matter would be handled by Sears for it was apparent that SEARS automotive repair department had misdiagnosed the repair.

I was told someone would contact me when it was ready for pick up. The following day I had to call the manager (ALEX MACALUSO). He was not in but left word with Joe Esposito that he would be gone for the day.

I was unable to call back the following day for my wife is experiencing major complication from Lupus thus our family was committed to be with her at the hospital.

Our Pastor/Friend made contact and ultimately spoke with manager ALEX. He was told to call back several times. Finally manager Alex became verbally abusive and totally unprofessional.

We were told to contact STORE MANAGER ORLANDO PEREZ for the matter was out of his hand, and he did not care to be bothered by our church nor our automobile.

Many attempts have been made to contact Mr. Perez but he seems to be ever elusive and my Pastor and have no desire to contact Mr. Macaluso because he has very mean attitude and wishes to now hang up as soon as he realizes who is attempting to make contact.


Ms. RENICK our church loaned us the $385.74 to pay for the repair. This is why our Pastor/Friend elected make contact. Not to mention that a vast majority of our members shop at Sears for all the reasons mentioned before. This is why this whole ordeal has been so devastating. We have patronized Sears for years and have been confident that our experiences would always be positive.

That is not the case anymore. I am 60 years of age and really do not need this aggravation

I grew up with Sears in my family. Right is Right & Wrong is Wrong!


We need our transportation repaired.


We need someone within your corporation to intervene.


Sincerely


Mr. & Mrs. Beatty.