After my car busted a tire rod, Walmart had it towed to Sears, 43 EAst Towne Mall, Madison, WI . I called the next day 5/18/11, and was told it was going to cost $1032 to fix my car. David, the technician/person I spoke with, told me I need to replace both of the rear ball joints, inner and outer tire rods on the front, a wheel alignment, as well as replace all the fluids in my car. It was also going to take all day due to the amount of labor with the ball joints. When I told him I didn't have that kind of money, he suggested I get a Sears credit card. He also told me he was saving me $25 on the fluid exchange. After not sounding too happy, he told me for $821 they could fix the tire rod and replace the ball joints/rear suspension. When I reported this to my husband he was none too happy and called them back up and told them to only fix the tire rod. David told him that it was against policy as they had to fix the ball joints as well. We told them to forget it. I had to get my car towed to another shop, where they told me that my ball joints were "tight" and not loose and worn as Sears had reported to me. They still had the stickers on them and looked brand new, the other guys told me. They did not need to get replaced and wanted to know what diagnostics Sears was using!!. The diagnostics showed NOTHING was wrong with my care, with the exception of the front tire rod. Sears tried to RIP ME OFF!!! I got my tire rod fixed, a 4 wheel alignment and oil change for $180. I will never spend another dime at Sears. I am also reporting to the BBB.