I called Sears Automotive, Cumberland Mall, Marietta, GA on the morning of June 25, 2011 (Saturday). I drive a VW beetle 2007 and needed a battery and headlight. The gentleman I spoke with Dave was friendly and informed me that everything was in stock and I should have my vehicle back by that afernoon. I made arrangements to have my vehicle towed and arrived around 130pm that afternoon. Dave told me that I would receive a phone call once my vehicle is ready. I did receive a phone call however it was to inform me that the technician broke the power steering stick that holds the power steering fluid for the steering wheel while trying to install my headlight. The piece needed was not in stock anywhere and Sears would have to call the VW dealership on Monday to get the part. So by this time it was around 530 when I received the phone call. I then realized later on that evening that I left my apartment keys attached to my vehicle key and no one could let me in the building but maintenance. I was able to get into my apartment however it was 10pm by this time and I have a dog that needed to be walked. Dave told me that I could get a rental car through Sears on that Sunday and when I went to the rental car facility there was in issue with my credit card. However, I was told if I use my debit card a 200.00 hold would be placed on my card until the vehicle was returned. I decided not to use my debit card because I am leaving town on Wednesday evening and could not take the chance of the funds not being released by then. So, I had to take a cab on Sunday and also Monday to get to work. I phoned Sears and told them because of my inconvience I felt that I shouldn't have to pay a thing. The assistant manager was nice enough to take off the price for the light and the service fees and a portion of the battery. However, I was incovenienced for 3 days and spent more money than necessary on cab fare, etc. Normally, I would recommend Sears however in this case I am totally dissappointed with the Service I received and again as a customer none of this was my fault. I again feel that I should not have paid a thing for my trouble. I would expect someone from Corporate to investigate this issue and to offer a better resolution. I really didn't want to cause a scene in the store so writing Corporate is the best option. The manager that I spoke with on Monday, was Nick.