I have been a Sears customer since 1985 and there is an associate by the name of Bob that is very unprofessional with me. I been taking all my vehicles to be repair and this individual has treated me very cruel to me. He needs to have more techniques about treating the needs of each customer. I will never take my automobiles while he is working there. He tends to look down at the customers then helping and fullfilling the needs of the customer. Something needs to be done about this individual. I understand that according to the sales receipt that there is a 6 months or 6000 miles warranty when working on your vehicle. He did not bother on looking upon that contract

We recently had a battery change in our 2002 Dodge Stratus which necessatated removal of the front drivers side wheel. After driving it for approx. 1400 miles my wife heard a noise coming from the front end but didn't know where. She made an appointment with the dealer where she bought the car and upon inspection they found the 5 lugnuts loose. The car was riding around with a loose tire. After countless removal of the wheels for inspections, brakes etc. this is a first for us. We brought the damaged wheel as well as the cost of the wheel to sears and after considerable time I called the manager of sears automotive and he stated that he coulded reach us on 2 different phone lines. He stated that his boss declined reimbursement for the cost of the wheel. It seems like sears only stands for quality as long as it bears no cost to them

TO WHOM IT MAY CONCERN:

Friday morning at approximately 9am Maria Bell took her 2003 Dodge Caravan (Green) to the Fannin Street Sears Automotive for an oil change and transmission fluid service. During servicing she noticed they took off in her vehicle for what seemed over 15 minutes. After the servicing she heads out for Thanksgiving weekend in Austin, Texas. Driving through Giddings, Texas, the van jumped out of gear at a stop light and would not excelerate. She pulled into a gas station and the attendants advised her that there was transmission fluid covering the engine and the dipstick was not closed, was half way out. The 2 men at the gas station told her the transmission fluid was overfilled.

She then called Sears on Fannin in Houston where she had the van serviced and Jay Hart from the Fannin Sears told her to go to the nearest Sears, which was in Pflugerville, TX. She broke down again 2 miles before Pflugerville and called Sears Pfluger????) and spoke with a man named Harold, he sent a tow truck to where she was broke down at 35 and 620 cross streets. The van was towed approx. 5 pm. Harold from Sears said he would not check out the van because it was too late and she would have to wait until the next day (Saturday). They suggested she rent a car from Avis at Sears Automotive.

Maria waited all day Saturday for Sears to call her regarding the van. At approximately 1:30 pm she called and spoke with Ricky Drake from Sears. He told Maria he found no fluids on the engine, and that the van had the right amount of transmission fluid in it. Ricky Drake also informed Maria at this time that she was "lucky" that he sent a wrecker and he would refer her to a transmission shop in the area, and that he was not going to help her with the van.

Maria once again called Houston and spoke with Jay Hart and he informed her that he had to have someone else call her. John Mulumbya (heavy accent) with Sears Loss Prevention in Houston Fannin was hard to understand on the phone conversation. Maria kept asking for him to repeat his name as a loud beeping noise was occuring in the background and she could not get his name. He began yelling as she kept asking for his name and he said he would not be able to help her if she did not cooperate. She tried to get him to spell his name and he began yelling again. She got Jay Hart back on the phone and got his name from him. Jay Hart also informed Maria that she would have to go through an insurance company and would have to wait until Monday. She asked the name of the insurance company, Jay Hart put her on hold for approx. 5 minutes. and he came back on the line and said he would have to find out the name of the insurance company and would call her back, no phone call back.

Sunday morning, Maria began to wonder who Jay Hart was, a manager? He portrayed a managerial conversation with her for two days and never once let her speak with anyone in authority. She found out who the manager of Fannin Sears, George Dishman, but never spoke with him. All along, Aaron Brighton was the receptionist answering the calls and never connected Maris Bell to the manager, only to Jay Hart and leaving her on hold repeatedly for long periods of time thoughout the weekend.

Maria believes that Sears should be responsible for the towing of her vehicle back to Houston as well as repairs. This has cost her her entire Holiday Weekend.

She is still in Austin waiting on some relief and a good word from Sears. She has no access to a computer and is in a small town.

She looks forward to a response as soon as possible.

Maria Bell 832-955-5719

My computer had a virus I brought it in and was told that a quote would be given to me in a few days. Two weeks passed and there was no word. I called them to find out what the status of my computer was and I was told they lost my paperwork and that was why they could not call me. In either case they told me that the Virus could not be repaired without erasing the computer. I then asked how much it would cost and they would not give me an estimate only a range of up to $300.00 of which I said was excessive in either case we were able to agree on almost $200 for the repair!! I did recieve my computer back completely erased all my data destroyed and yet it was still slow. I installed some software to try and fix it my self and one menu in the software indicated if I was interested in deleting my temporary Internet files "yes" "no" or "view" the files. I chose to view the files to see what I was deleting and to my complete surprise my entire directory was filled with PORNOGRAPHY. When I looked at the file dates I saw they corresponded to the period that the computer was residing at PCW in Orange CT. I did not even bother to call them on the issues because it would have been apperant that no one there would even consider accepting responsibility for the content. I am just posting this complaint to warn others as to their shady employees.

Bought a cartop carrier and was told it was water resistant, it wasn't . Upon my return home I tried to return it, I say try because the manger put a charge on my account of the same amount as the refund I had requested. So not only did I get charged twice for the carrier Sears has the carrier and I cannot seem to get this resolved. To top it off the manager was extremely rude and when I called and asked for his supervisor the assistant manager supposedly refunded part of my money not that is has shown up in my acct yet and said he couldn't refund the rest until he spoke to the manager. I can guarentee I will NEVER do business with this particular Sears again and to add insult to injury I had several people ask about the carrier and would have purchased it had been waterproof as the salesman stated so you not only lost my business but that of others as well!
Elizabeth S. Hunter