I hope the following can help prevent at least one person from ever purchasing anything, especially furniture from Sears Canada.

We purchased a number of Natuzzi leather furniture items to furnish our basement. The problems started with delivery - almost a week late. Beyond that, the delivery people would not move the furniture into my basement even though we paid for delivery so I had to enlist my own help to get the furniture out of the hallway of the main floor and into the basement.

It wasn't too long before the leather started to separate from the foot-rest when the recliner was extended on 2/3 chairs and the sofa. I took it upon myself to just fix it... pulled out my staple gun and problem solved. The real problem started a month or so ago and the hardware for the recliner in the sofa is broken leaving the sofa back always in a reclined position. This furniture gets used only every couple weeks or so whenever we watch movies and I would think that a sofa that is only two years old with minimal use would last longer... especially given the cost.

I submitted a request to Sears online to have someone come out and look at the problem and fix it. I was told there is nothing Sears can do because it was no longer under warranty. Well guess how long the warranty was expired before I reported the problem... yep... 1 WEEK!!!

Again, I complained about how ridiculous it was that they would not stand behind a very expensive product that was only a week beyond warranty. I am told there is nothing they can do and that they have to follow their procedures and policies.

If a company is not willing to look at least a little outside the box and stand behind the product they sell then they should not be in business. The service has been pathetic and rude and this is a huge slap in the face considering the dollars that were spent there only a couple years ago. I will never purchase a single item from Sears and I will do my best to let everyone I can, know that Sears will take every opportunity they can to back out of doing the right thing no matter how much or little you spend.

I have a bad experience with sears service recently. The service of sears canada is so confuse. I am frustrated.

Two weeks ago, I called sears customer service regarding the 60 night comfort guarantee of my new mattress which purchased in 2011 April. My new mattress is a reselect of defected mattress that i purchased on 2010 April. I have told the representative that the new mattress i have right now is a reselect mattress. The representative said i still have one time exchange base on the 60 night comfort guarantee even the mattress is reselect. I told her i would like to reselect the mattress in different sears store because i had a bad experience with the markville sears before. And i do not want to have any mistake happen this time. She said it is ok to do so and she will sent the note to sears and they will contact me soon.

Few days later, markville sears call me and told me i do not have 60 night comfort guarantee because is a reselect mattress. Therefore, i call sears customer service again to confirm that will i have 60 night comfort guarantee if my mattress is reslect. The representative double check for me and she said i will have the 60 night comfort guarantee. So i went to the store and talk to the sale person. I told her that i have called the customer service twice and they both said i still have the 60 night comfort guarantee. She start sound unpatient to me and keep telling me “No!” “The answer is NO!” “No!” when i am trying to explain my situation. Then i’ve leave the store. I was so upset and confuse.

Therefore, i decided to call sear customer service again which is the third time. I asked them to double check and make sure will i have the 60 night comfort guarantee. They have checked all my doucments. Also, they have asked their superior and they still said yes because the first mattress i had in 2010 is defected so i do the reselect in 2011. I went to the store again and talk to the sale person again. She said “No! The answer is no. This is the POLICY.” She called someone in front of me and she ask the person to put a note under my case that i will not have the 60 night comfort guarantee becuase of the “POLICY”.

I AM VERY CONFUSE AND UPSET. On the sears-o-pedic care, handling & waranty information, under the 60 night comfort guarantee it shown that ” AT SEARS WE RECONGNIZE THE IMPORTANT OF A GOOD NIGHT’S SLEEP. TO HELP YOU ACCOMPLISTTHIS WE RECOMMEND YOU TAKE A MINIMUM OF 30 NIGHTS AS AN ADJUSTMENT PERIOD FOR YOUR ODY TO GET USED TO THE COMFORT AND SUPPORT OF YOUR NEW SLEEP SET. IF AFTER 30 NIGHTS AND WITHIN 60 NIGHTS OF YOUR DELIVERY YOU FEEL THAT YOUR BED IS NOT AS COMFORTABLE AS YOU EXPECTED, PLEASE LET US KNOW AND WE WILL BE HAPPY TO ARRANGE ONE SELECTION EXCHANGE TO YOU.”.

I also do research online at sears web site and i can’t find any information about that “POLICY”. I have a defected mattress and i spent more money to reselect another mattress in APRIL 2011. I am not comfortable with this mattress so i call customer service to ask about the 60 night comfort guarantee. They said yes and i went to the store but she said no. I am so frustrated and upset. It is so comfusing.

Sears Canada cares little if at all about its customers. They sold / gave their credit card business to Chase and washed their hands of their card business yet they trained their sales people to "push" their worthless card at you with gimmicks and so-called deals that cost you in the end. We were customers for 25 years and we had a perfect credit history with Sears and last year we bought all our appliances and furniture at their store in London, Ontario which was likely the largest single household purchase that store had ever seen. Since we were moving we had to use their useless courtesy phone to call the "credit department" to change our billing address even though the sales department could use our new address to ship all the appliances, etc. We went to the store 3 times to change our address and we paid our bills but they could never get our address right so our bills stopped coming. We called nothing changed. We set-up a monthly payment through our bank and paid a small amount every month just to demonstrate our sincere wish to pay off our balance but we wanted a bill. Finally, Chase sent us to collections and we got hammered / blindsided! Sears for all their talk did nothing because once you use the card called "Sears" you really are dealing with "Chase" and they don't care about Sears customers either. We were charged an insane amount of interest. We paid it all and for our trouble we got a release letter and a damaged credit score for the next two years. THANK YOU SEARS. They won't get our business and thanks to social media and the internet they probably won't get your business either. If anyone has a good consumer lawyer they know please call us and give us their name. It would be appreciated!

SEARS LIAR!!! LIAR!!!LIAR

I am so disappointed in sears warranty and customers serivce. I could not imgaine that can happen in a country like CANADA!!! where are the law makers and police to catch all these LIARS AND ROBBERs who robbed innocent poeple in a very VERY MODERN WAY...

My story is very simple and straight I bought a high end Mattress just thinking that sleep is the most important thing in our lives so yourself ready for the next day and I paid through my nose to buy that Mattress and salesmen (LAIR A BIG LAIR) told me that this mattress has 10 or 20 years warrenty if it sags or blug and anything goes wrong with the matress. After buying the matress in 4 months it startying Bugling and sagging from the sides. I GOT BACKACHE FIRST TIME IN MY LIFE...I called sears customers serivce (MOST ILL MANNERED SERIVCE REPS...THEY JUST DONT ABOUSE YOU OTHERISE SAYS EVERYTHING JUST TO FORCE YOU TO END UP THE CALL)...anyways according to thier report mattess doesnt have 2 inch depression so they cant do anything------------CAN YOU BEAT THAT...I M HAVING BACK PAIN BECOZ OF THE MATTRSS and any blind person can tell you that mattess is saging and bulging and has dents on both sides of the mattress...i mean thats a limit...then they simply refuse to change or repair the mattress NO MATTER HOW BAD BACKACHE I HAVE!!! my wife has stopped sleeping on that bed and sleep on 2 inch mattress on floor bcoz of the pain...thats sooo outregious...I belong to india (A third world developing contry) but sorry to say EVEN THAT DOESNT HAPPEN THERE...THERE IS NO HONESTY IN SEARS PEOPLE THEY ARE SIMPLY ROBBER AND LAIRS ...NEVER PURSHASE ANYTHING FROM THEM...SO DISAPPOINTED

My father purchased a gift card for me for Christmas from Sears Canada. This card was never delivered and when asked Sears Canada are refusing to accept that they took his money despite being provided with His Visa Number, date of the transaction and every other detail with which he provided them at time of purchase. His credit card statement even show he was billed by them.

My advice to anyone is avoid Sears given they can not even track their own web sites services.