I purchased a gold necklace advertised at 50% off; paying cash although I do hold a Sears Credit Card with their 29% interest charges which I NEVER use. Two weeks later the same necklace was advertised at 75% off. I returned to the same store to obtain the difference and was told that they would have to refund me in full; place the necklace back into the showcase and that I could come back the next day and if it was still there I could buy it at the 75% off sale price. Ridiculous! None the less; I did as instructed; walked around the display and rebought it with the same sales person who I may add was rather ticked off but rang it in none the less. Why do they verbally give customers such a run around? I then proceeded home; cut up my Sears Card; informed them in writing to close my account ans swore that I would never open another Sears door or catalogue in my life again and I will hold to this!

We are customers at Sears a long time and whenever we order online there have been problems with products and delivery which is never exactly on the date they said. Worst of all is that when the call has the customer service they can never answer questions, so we were transferred to the national customer service and they either do not know so I try to explain that their work is to help me and she hangs up. .."Bitch"... Beautiful service ...This company is shit, they are so big that customers are treated like asshole. I buy an elliptical machine for $ 400 + tax + shipping $ 60 they told me that delivery is for September 11 2010 and when I call for national service they told me that the article has not been assigned to a truck yet. WTF I pay $ 60 shipping, I spend my day waiting at home. In this moment I am waiting for 45 minutes on the phone with the shipping department and I did not talk to anyone since. This company should be ashamed !!! Sears is over for us. Nothing good to say about them

I've been a customer of Sears for 30 years and did most of my shopping through their catalogue. Even though their prices are often higher, they could always be counted on to accept returns when a product is not as expected. They advertise a "Satisfaction or money refunded" guarantee and have been true to their word.

But things have changed. Recently I ordered a pair of slippers for my grandmother as a gift. She let me know a week later that they didn't fit. By the time I went to see her again, pick up the slippers and return them to the store, 35 days had passed. In the meantime I ordered a larger size. The clerk told me that I could not return or exhange the slippers because more than 30 days had passed. I explained the situation but she wouldn't budge. What?!?!? When did this change occur? There was nothing wrong with the slippers and I'd ordered a replacement pair. I couldn't accept what the clerk told me and so I contacted customer service, explained the situation and they too told me I'm out of luck.

I can't believe they won't take the slippers back. Even the worst retail stores allow for exchanges! I'm very disappointed with Sears and unfortunately I will no longer shop there. They have lost a good, loyal customer because of their new policies. If you shop at Sears, make sure you realize that they no longer back their products.

My 3 year old Kenmore Elite fridge ($ 2500) stopped working July 11. All my food had spoiled and the ice maker melted all over the floor.
21 phones, 3 technician visits and 3 no show appointments, 1 call to the President of Sears Dene Rogers.
It's day 12 and my fridge still isn't working and I cannot get anyone at Sears to compensate me for my lost food, money or time or fix my fridge.

I'm waiting on a loaner to be delivered tomorrow so they say!!!

This service is so bad I can't believe it.

I recieved a KitchenAid Frdige, Sears item 463639223, on April 10, 2010. After unpacking we saw the door handle was damaged so called customer service and asked if we need to return the fridge or could they send a new handle. I called 1-800-267-3277 and was told I had called the wrong number but that if I called parts I would recieve a new handle and it had been authorized as it was recieved damaged. Well I spent the next hour being tranfered and given new phone numbers to call. Every person insisted the next number or transfer would be the correct one. I had multiple authorizations and from different numbers and it seemed to be a bouncing game from parts to customer service and from Canada to Phillipines in both these areas. Once I was given direct number for parts in Ontario and they told me it was nothing to do with them. I then wanted to complain as I was getting no where and the gentleman to me he was where all complaints go and I could not make a further complaints. He also said there was no notes on file indicating any of this happened and there was no authorization on file but said you call parts and they send out the part if it is damaged when you recieve it. I called 1-866-712-5008 and 1-800469-4663 and had over a dozen tranfrers. I think I will just take the fridge back...something simple but is total unsolvable for some reason. I will never buy from Sears again. I tried to purchase from then 2 years ago online and the purchase got lost and things got ugly but I blamed in un immature web purchase web site. I see now there issues run much deeper. Not one of the people I talked to today wanted to help or even stay on the line to see what was happening-they just wanted to transfer me to someone else.