Sears Canada
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Category: Home & Garden
Contact Information
Calgary, Alberta, Canada
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Sears Canada Reviews
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dvdleek
March 17, 2010
Double charged for parts
Sears Canada has a serious problem with communication between the company and customers who require service and resolution of issues.
Upon examination of my visa statement, I noted a double charge for a part I ordered by phone and picked up at the Edmonton Parts/Service Center.
February 16th I order an agitator brush for an upright Sears vacuum. I'm told I have to leave a credit card number before they will ship it to Edmonton. The part is supposed to arrive on February 19th. I explain the soonest I can pickup the part is on February 23rd and that I'm coming from out of town 1 hour. She says that's fine.
I go into the Edmonton Parts/Service Center February 23rd only to be told the part is not in yet. I explained that the order was confirmed to arrive on the 19th and that I also told the order desk that I wouldn't be in until the 23rd to pick it up. He goes to the back again to see if he can find it. Still no luck. Then a co-worker over hears the problem and starts to help him and goes down some other isle only to find the part is in. He says that'll be 49.34 cents. I explain that I had already given my credit card number and believed that it had already been paid for he. I was told that it was not paid for and that before I could take the part I would be charged the amount on my card. So the clerk swipes my visa and riings through the charge.
A few days later, I check my online banking statements and notice that not only was I charged the 49.34 on February 23rd when I picked up the part, but I was charged a second time on February 26th. I called Sear Canada only to get the royal run around and am told it's my problem and that I'll have to go back to the Edmonton Parts/Service Center to get it corrected. Like hell!
Today, March 17 once again, I'm on the phone to see why my visa has not been credited the extra charge.
1. Called 1-888-473-2772 National Service center tells me to call someone else.
2. Called 1-800-214-6751 Sears Parts tells me to call someone else.
3. Called 1-466-5151 Sears Parts Return tells me to call someone else.
4. Called 780-447-8010 Sears Edmonton Parts/Service Center.
The phone has been ringing for 10 minutes so far with no answer! What an effing joke! Since when is it up to customers to resolve Sears screw ups? This should have been handled promptly and immediately, instead I find myself asking Sears for a kiss, cause I'm seriously getting shafted!!
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Maureen McK
March 10, 2010
SERVICE
DO NOT EVER BUY ANYTHING THAT MAY REQUIRE PARTS OR SERVICE FROM SEARS CANADA !!!
Sears Parts Dept Edmonton SUCKS !!!
Need a Needle seat for SEARS LAWN MOWER
No Longer available, parts guy says well it will be in Carb Repair kit.
So it is ordered and paid for told it will be in, In a week and they will call me when it comes in .
Number 1 Complaint
no phone Number to call to see if Parts ordered
have arrived as they were supposed to be in 2 weeks ago and they were supposed to phone when they arrived and they haven't
Link from Internet gives a Local Phone Number for Sears Aprts Department Edmonton
http://www.profilecanada.com/companydetail.cfm?company=2049793_Sears_Home_Central_Appliance_Edmonton_AB
States here the phone # is 447- 8000 called this number 3 times no one answers
Called the 1- 800 number only to be told " Well the parts should be there "
but they could not guarantee that they were at the Parts dept in Edmonton.
Make a trip 45 minute drive to the Parts Dept they can't find my parts finally after 15 minutes she finds the Parts. NO NEEDLE SEAT in the Carb Repair Kit.
Asked the Clerk do you have a Phone # here no they don't
QUICK TO SELL PRODUCTS
But Don't Expect them to STOCK ANY PARTS !!!
TOP OF THE LINE HIGH EFFICIANCY FURNACE PURCHASED AND INSTALLED BY SEARS !!
This is My Friends and I am looking after the House as they are Away on a Holiday !
Furnace Service Call to SEARS
Listed in the Edmonton Phone Book Under
Sears Furnace Sales and Service call 1-800-200-5635
How can I help you Well this is not the Furnace Dept
what Number are you calling I am calling the Furnace Sales and Service Number listed in the Edmonton Phone Book
She gets rude and ignorant with me.
I finally get a Number 1- 800- 469-4663
which belongs to the Custom Draperies division of Sears according to the Edmonton Phone Book
No Heat in the House Tuesday @ 2pm called Sears
asked for Name : Robert XXXXXX
Address: 875 xxxxx Ave
Postal Code : T8_ - XXX
Phone Number : 780- xxx-xxxx
told Furnace is under Warranty till 2014
service man will be out WITHIN 24 HOURS
Wed @ Noon
I call Sears Service to find out when this Service Person is coming NO HEAT IN HOUSE -6 celsius outside
asked Name Robert XXXXXX
Address 875 xxxxx Ave
Phone Number 780- xxx-xxxx
The Person I am talking to will get ahold of the Service Person and have them call me right away
Wed @ 2pm
I am Calling Sears Service Department Again 23 HOURS NO HEAT IN HOUSE
asked Name Robert XXXXXX
Address 875 xxxxx Ave
Phone # 780- xxx-xxxx
Talked to Frado He Tells me there is no Service Request made for that Phone # at that Address
NOTE : In all conversations when asked for the Name of the House owner I give Robert XXXXXX
after 15 minutes of holding on the Phone They have found the Repair Request under the Wifes Name Her Name was never mentioned in any conversation !!
So Now we have found the Repair Order and it is 2:15 23 Hours and 15 Minutes the House has been with out HEAT !!
They will Prioritized the Service Request and get some one out as soon as they can, But No Time Frame is Given.
Wed 2:30
I call National Customer Service Centre for Canada 1-888 - 473 - 2772
I tell them the Problem I am Having, Her reply to me is well we don't have any Tech's in that Area and therfore have to Contract out the Work
A friend who works at SEARS tells me they have 3 Tech's on SEARS PAYROLL but they are just Pencil Pushers
So because it is Contracted out it could be 48 HOURS BEFORE I GET A SERVICE PERSON I am informed
WED 2:45
I then Get a Call saying that the Service call has to go thru Calgary Call Centre which is slated for FRIDAY !!!
ARE YOU PEOPLE FOR REAL ??????
4 days with no HEAT IN THE HOUSE
Get REAL SEARS SERVICE DEPARTMENT OH SORRY I MEAN SEARS NON SERVICE DEPARTMENT
WED 3:02
Call comes from Contractor inquiring did I have a Service Call Request in
as They had a call from Sears wanting to know why the SERVICE CALL had not been Made yet ?
and would the Repairs be Cash or Credit Card WHAT IT'S UNDER WARRANTY ?????
Sears neglected to Inform the Contractor of this MINOR DETAIL !!
The Contractor not having recieved a Service Call Request from Sears
does not know that there is no HEAT IN THE HOUSE NOW FOR 24 HOURS !!!
Contractor said he will be there in 25 minutes and was there in 25 Minutes
Furnace Fixed by 4:30 pm on Wed by the Contractor Awesome Guy
My Niece bought a SEARS Washer and Dryer had SEARS hook up everything
Find out 6 months down the Road that they Vented the Dryer thru the Furnace
Good thing the House didn't Burn to the Ground
She talked to Management at every Level of SEARS
and she may has well taken her Head and Smashed it against a Cement Wall
because she never got 1 ounce of Satisfaction from SEARS never mind an APOLOGY !!
A Friend who actually happens to work for this LOSER Company
ordered a Dishwasher part 3 months ago was supposed to be in Edmonton Parts Dept in 1 Week they are Still Waiting !
Washing and Drying Dishes for 3 months for a Family of 6 SUCKS !!!
BOOOOOOOOOOOOOOOO SEARS SHAME ON YOU !!!
SEARS
NEVER EVER WILL I GO THRU ALL THIS BULLSH_T AGAIN
I Would not BUY a Pair of SOCKS from you NEVER mind a MAJOR APPLIANCE
CONSUMERS OF CANADA BE VERY AWARE OF BUYING ANYTHING FROM " SEARS "
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deer3245
January 24, 2010
Damage of floor during delivery
Has anyone ever dealt with Sears, and having damage done to house while
they made a delivery? Trying to deal with my small local sears has not been easy.
Does anyone have any suggestions, or know of how to surpass my small local Sears, and go to a higher level? Any suggestions on how to deal with this most effectively?
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Marie Harding
January 12, 2010
Return Policy
I purchased Arnold Palmer men's slip-on shoes Aug.21/09, while getting a jump-start on my Christmas gifts. The shoes were too large & Sears refused to take them back. They are of no use to any family member. A gift certificate would be fine or a credit to my Sears account. These shoes are still available to purchase from catalog sales, therefore they're not out of stock, nor outdated for purchase. I've been an excellent Sears card customer for more than 10 years. Dollar stores give you a credit note or substitution, I find it appalling that a huge institution like Sears Canada not make exception for a long time customer. I'm canceling my Sears card.
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Sandie1
January 11, 2010
Returns
On January 11th, Sears refused to exchange a small appliance Christmas gift. I find this to be a very short window of opportunity to do a gift exchange after Christmas. The reason is that I purchased the gift in late November and 30 days have passed. This doesn't encourage early shoppers. I will never buy from Sears again, and caution everyone else about their outdated returns policy.
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Peter Dawson
December 16, 2009
Defective Snowblower
I bought a 27" Craftsman Snowblower from the Oshawa branch of Sears Canada in November 2008. To ensure that I would have the unit when I needed it I took out a 2 year service plan as well.
The blower functioned perfectly until January13th 2009, almost 2 months after I bought the machine. While clearing my driveway the bolt holding the drive pulleys onto the driveshaft worked loose allowing the pulley to work it's way through the plastic cover. I put a call into the service department the same day. A week later a technician came out to see the machine, borrowed my user manual and ordered the parts needed.
Two weeks later another technician arrived to fix the blower but the bolt that was needed to secure the pulley was incorrect. A new order was sent, Again the same technician came, again the bolt was incorrect. Next visit was April, again incorrect bolt. The technician told me he had put in a special order and would call when the part was ready. Well I waited, UNTIL OCTOBER. When I called again and was told that the repair was complete. Again I was told the bolt was out of stock. I was given a date of December 7th for the next visit from the technician but there was no visit. A call to Sears revealed that the part would not be ready till December 15th. Again another visit another incorrect bolt.
I have asked for a replacement snowblower but I am being given the runaround. Don't buy Sears, go to Toro or Honda if you want peace of mind.
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Chantal Gagnon
December 9, 2009
Carpet cleaning
We booked the first time to get our carpet clean in the house and we got a call the day before (19 nov 09) the service man got sick and coul'd do it that day. Later we got a call to re-book for another date which was suppose to be today the 9 dec 09 between 15:00 hrs and 17:00 hrs. We waited all night for him to show up
but nothing not even a phone call for cancellation. My complaint is if Sears canada is contracting a company
in the town of Moose Jaw to give some kind of service to the customers and cannot keep up i suggest to get another company to do it and i should get a discount off my bill when they decide to show up in my house for cleaning my carpet one day. thank you very much and hopefully something will be done about it.
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whutch1
November 21, 2009
billing harrassment
Sears harrassment unwarrented, to an 87 yr old widow.
My mother has had a sears card with sears since they moved to Canada so 50yrs ago, she has always supported sears and has paid her bill always before or on time. She recently moved as her husband passed aways, so the bill got sent to the old address.
So instead of Sears credit calling and gently reminding her that her bill of $104. was over due they found it necessary to call her for times in one day, speaking loudly and quickly to her say that she had to come in immediately, stress that they would have to forward her account to a collections agency. How rude!!! Do you think Sears could possibly take the time to see who they were talking to maybe take a minute and do some back ground work to check credit or age of the person they are dealing with.
My mother and our family will no longer support sears, hope it was worth the $104. for sears!!!
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ajox
November 21, 2009
Lack of action re: service agreemnt
Sears lack of customer service, lies, and dis-information
Several of my acquaintances have suffered the “frustrating maze that is customer service at Sears” as mentioned in the 2009-08-19 complaint submitted by “Kenmore No More”.
My experience with the automatons who answer phones at the customer dis-service provided by Sears is that their conduct is disgraceful. The operators who receive the calls repeat endlessly such platitudes as “I am so sorry to hear of your experience” etc. Every time I call, and unfortunately I am forced to call often.
Service representatives were sent out on the wrong days (leaving the customer waiting for 8 hours each time). Two illustrations of Sears’s dis-service techniques are as follows.
Maribeth of London has an LT clothes dryer that has ceased to function on three occasions. After lengthy mix ups about when the service contractor would arrive – she was told to “hang her clothes out on a clothes line.” I will encourage her to write on this site.
When my GE refrigerator ceased to function, twice within 3 months of the purchase date, I was told, after three mix ups of when the service representative who was supposed be at my house turned up once on the wrong date, and in other cases, not at all, that a representative would be arriving 19 days after the refrigerator ceased to function.
Obviously on both occasions that the refrigerator ceased to function the food in the refrigerator had to be scrapped. Eventually I was told by the customer dis-service representative to “put the food in another refrigerator.” (That is not a bad idea, I should get another refrigerator from somewhere other than Sears).
I am open to advice about how to penetrate such a cleverly hidden group who constitute the Sears dis-service department. Finding someone in Sears to probe these situations is daunting. I will, of course, try the Better Business Bureau and see if I can craft a letter outlining the situation to publish in newspapers.
I will appreciate hearing from others who have similar experiences with Sear’s Product, Service and Customer Service. Sometimes there is strength in numbers.
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sheila2009
November 18, 2009
awful service
Sears Canada in Burlington - have you ever tried to get "service". They have had my vacuum for repair 2 months now. After the first month, they decided to look at it. Now into the second month they are ordering a part. Their only response...we will get back to you to see why it's taking so long!
Issue #2 - I bought a Kenmore fridge Feb/08 and the motor blew Nov '09! Surprise - one year warranty and they washed their hands!!
Issue #3 - My parents bought new fridge and stove - both came damaged and it took 6 weeks to replace!!
Issue #4 - I bought a new stove - after the first self clean the glass was totally discoloured and the response...that's what you get with self clean ovens!!! NOT, I've had one before and never had an issue
If you like to wait in a loooooong line up of customer service people who will get you to the right people...good luck with that, you NEVER reach them. Shame we only have two department stores in Canada
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