Sears closed the repair depot in British Columbia's Capital City, Victoria, so all appliances must be sent to Vancouver for repairs. It takes about 3 weeks to hand in your appliance at the Victoria store and have it returned. Before they will return the repaired appliance to their Victoria store (not to you but to their own store) they demand payment in full. They won't send the invoice first, so you have no idea what they did - they just say pay up and we'll send the appliance to the store in Victoria where you can pick it up. They refuse to allow you to go to the victoria store to see the invoice and then pay. After paying for repairs which clearly include shipping, they won't even deliver it to you. There is a lot of competition for appliance sales in Victoria, and this is the las appliance I will buy from Sears.

In the recent Oct 24, 2009-June 18, 2010 sale catalogue, I discovered on page 86E (a small insert specific to Rob McIntosh china & crystal shops) article G - 'McIntosh' set of 2 watering globes. Much to my astonishment the retail price you have on this item is $39.99 - the identical product (right down to the colour of the glass globes) is sold in Canadian Tire for $9.99 (set of 2) or at Giant Tiger for $8.99 (set of 2). How do you justify such an outrageous pricing difference?

As a 30 year customer of Sears Canada this truly instills a jaundiced view of your fair pricing practices.

Thank you.

Purchased a LG Front Load Washing Machine (WM2677HWM) and LG Front Load Dryer (DLE5977WM) in 2006. Hadn't had a problem until now. Beginning of September 2009, my washing machine would no longer work (error code LE, according to the owners manual - unplug the power plug. call for service).

I called the Canadian 1-800-469-4663 on Sept 08, 2009 after the long weekend. Spoke with a gentlemen there that could barely speak English, went through all the details set up an appointment date for Thursday, September 18, 2009. Asked if there was anything early told no, but would put me on a short list.

I have not heard back with a scheduled time. Have since called half a dozen times, given service order # told the repair man would be out. And every time I call back to confirm, they are conveniently overbooked. Have had it re-booked every day, and it's now Saturday, September 19, 2009 and as usual OVERBOOKED again.

Then they tell me I have no maintenance Agreement, I have the certificate in my hand.

I am I suppose to go get a rock and wash my clothes in the pond in my backyard? apparently to the supervisors at the Canadian Sears Major Appliance Parts and Service this is perfectly acceptable.

I am now going else where to buy a BRAND NEW washing machine and will never gain in my life buy anything form SEARS again, and am canceling my account with them.

I had the shingles on my mansard roof replaced one year ago by Sears Canada. The roofers they used (RDF 2000) did a poor job and were extremely rude to boot. The shingles began falling off within 5 days of installation, caulking was either incomplete or they used far too much on the flashing, some shingles were held in place with 7 visible nails, the rows were crooked or improperly spaced. The inspector agreed that repairs were needed and the roofers have now returned at least 6 times. Still the job is not complete. The top row of shingles appear to be held in place merely by the flashing. Needless to say, this is ineffective and the shingles are beginning to slip out of place. I have called Customer Service in Montreal and have yet to receive a date as to when this job will be corrected. I have a 5 year warranty, one year of which has expired, but it seems not to be worth the paper upon which it is printed. I am preparing to retire and plan to sell my home. However, I suspect I may have problems due to the roofing issue. Needless to say, I am complaining wherever I can and have no intentions of ever entering a Sears store. I am also ensuring that I inform anyone I can in order that I cost Sears as much business as is possible. Ultimately, I may have to have another roofer fix the problem and then take Sears to court.

Donalda C.

In December 2007 we purchased from sears an expensive Ellipitical trainner. In November 2008 with 11 months of use it developed a bad grinding noise in the spinning wheel weight location. We contacted Sears service desk and were told that they normally would have someone come by but because we are in Yellowknife NWT that we would have to take it to the local Depot for shipping out for repair. We did as instructed. In LateJanunary 2009 we started to inquire where the unit was. After several calls and talking to the owner of the local depot we were informed that it had indead been repaired and shipped back but was damaged in shipping and had to be returned once again for repair. This went on 3 times with it being damaged in shipping each time and returned. The last time was in March 2009. After inquiring where it was then we were told it was repaired and waiting shipping back north as at the time the winter road across the Mackenzie River was out and it would be a month or untill the Ferry was back in operation. After impatiently waiting since March and with multiple phone / email inquiries we have gotten no farther in getting our Ellipitical back. Each phone call bring appologies and promises to get back right away to us. No one ever does. I phoned once and asked what it was going to take to get this resolved and mentioned if maybe a legal case would get some action, I was proptly hung up on. I keep requesting that they just ship a new one or refund my money to buy another and all I get is stalling.
I guess in short all I can say is DONT buy Sears, They have no Customer service. You cant even get past the service desk to talk to someone in charge.
I am presently researching how to take them to small claims court as I cant seem to get any where in the regular system.