18 month saga of recurring issues with SEARS technicans inability to install/configure Carrier variable speed HVAC. The unit from Carrier itself may be a great product but SEARS has frustrated the family with inept, incapable, inefficient, unqualified technical capability.
SEARS salesman sold a unit that did not solve the problem SEARS reported to us - that the earlier unit that they replaced was inefficient.
We are still having problems today ! 9/25/2009
This was a US$ 14K unit - something we hd to borrow money to pay for!
List of problems -
1. Installation on day one was longer than normal, unsuccessful
2. The installers dropped the unit while installing - spent hours - then admitted incapable of configuring it.
3. The unit never heated nor cooled properly.
4. The thermostats were next found incompatible - after several weeks of failed performance!
5. The electronic circuit boards short circuited
6. The coolant pipe was found leaky and improperly installed
7. The unit is condensing so much today that there is water flowing from the unit through our garage and leaving moldy odors and slippery floors.