I elderly parents have been trying to get Sears to repair or replace their centeral air and heat unit for 3 weeks. At one time the technicians were at their house everyday for a week. It seems the right hand doesn't know what the right hand is doing and one area blames another area. Their technicians don't know anything about repairing centrals. They told my parents it would have to be completely broken in order to know what is wrong, no that wasn't the case either. Now it is completely broken and the still have no idea. My parents have serious health issues and can't be in the heat. It has been mentioned to everyone my Mom has spoken to and one gentleman she spoke to told her he understood they had issues but that really wasn't their concern there isn't anything sears could do for them.
They were told they would have a new unit installed yesterday and someone call then earlier in the week telling them it would be June 24 between 8 and noon. Then when she called at 12:30 they told her it would be between 1 and 5. She called them at 20 til 6 and by then no one knew what she was talking about.
Why does Sears sell service contracts if they won't honor them.

Very dissatisied with Sears.

Thank you,
Rose Gonzales
[email protected]