Sears, Classic Range

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Category: Home & Garden

Contact Information
Winterpark, Florida 32729, Orland Service Center, Florida, United States

Phone number: 1-800-469-4663

Sears, Classic Range Reviews

May 5, 2008
refund on parts shipped and returned
On April 8, I had a service call to repair my Kenmore Classic Range. The service man came out and checked the range (vintage 2003) and advised me that it needed a new "sub clock/TI" and "Element-BR". I authorized the repairs as I needed the range. He said that the parts would have to be ordered, but would probably be in by Thursday or Friday. After he left, I realized that for what I was being charged, I could buy a new range with a full years warranty instead of a 90 day warranty for repairs. I called to cancel the parts order that very day and was told that they could not stop the parts order, but to wait to receive them and then call the repair center to pick up the parts and credit would be issued. The parts never showed up until Monday and Tuesday of the following week. I phoned and they said that the parts would be picked up and credit issued. On April 18, one of their technicians arrived at 8:17 AM and departed at 8:22 AM with the parts that I no longer needed. I have been trying ever since to have the credit issued back to my Bank of America Master Card. The Sear's ID number is 000815. tje service order number is 96617186. The original technician number for the April 8 service call is 0000380, and the April 18 technician number is 0373571. I have all receipts, and the original charge to my master card was $237.52. The receipt for the credit is in the amount o $168.62, which is legitimate as the actual amount owed Sears should be: Service Call $65.00, plus tax of $3.90, for a total of $68.90. I have made so many calls to Sears that I am sick and tired of them saying, "Oh yes sir, you are due a refund and I will have someone call you back at this number sometime today." After about a week of this, I realized that no one was going to call me back and that no credit was being issued. Please help.

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