My father bought Craftsman hand tools because he said they were a good value. I continue the tradition despite having to deal with employees and even managers to make them honor their hand tool lifetime warranty. I bought a Craftsman Snow Pusher four years ago. The second season the blade started to bend. Sears was out of stock till the next winter. I kept my receipt and the following year they finally honored a replacement. This second Craftsman Snow Pusher also started to bend after one season and the bottom handle rivet popped out. I went to the nearest store and the first manager said they were out of stock till next winter. They had generic pushers and I wasn't going to drive around the whole state trying to find if another Sears had one. I asked to speak to her manager and after a ten minute wait he said my Craftsman pusher with fiberglass handle is not a stick tool and is not covered by the Craftsman warranty. Really? Then how I asked did I get it replaced before? He said it's not covered. I said show me. He went to the Sears internet warranty site and as he is scrolling down the page I see wood and fiberglass hand tools. He goes quickly by the page and I said go back. Humor me. Go back. He scrolls back and sure enough there is a complete description of Craftsman hand stick tools and Snow shovels and pushers is there in the description of covered warranty. So now after having to basically fight for my warranty rights I am correct and he is wrong. He gave me no apology. Because they didn't have a Craftsman tool to replace mine I accepted a generic model almost same in size. Bottom line is the new Sears management mind set seems to be deny the customer any warranty rights and make them go away. Keep it up and we will.