bought a snow thrower in 2008
used it twice the week i bought it
placed it in the garage - no fuel
today it had snowed (dec 2009)
filled the snow thrower with gas (clean and fresh)
checked the oil level (fine, proper level 5w30)
wheeled it outside the garage to start it
set the choke and throttle to proper settings
pulled the cord...turns over doesnt start. (tryed several times)
plugged in to use the electric start. again tryed several times...turns over wont start.

called sears warranty
after being on hold for 35 mins i talk to an idiot that barely understands english, from our conversation i am positive he was reading a script. we discuss the basics...gas, oil, choke, throttle. then i am informed that they made a mandatory spark plug change and that is the problem. If it was a mandatory change, why were the customers not notified?(they did get all my info when i bought it) so i play along, (i know this is not the issue) i go to sears and buy another piece of crap (sparkplug)from them (for the last time). i replace the spark plug, and to my amazement ...the exact same problem remains (yes thats sarcasm). so i call the warranty number 1-800-251-5965 to schedule a repair.

placed on hold for 35 mins, i talked with carrie. she was polite, but the fact that she works for sears did not make me any less agitated from being placed on hold for so long. this long wait tells me one of two things.

1. they dont care about the repair warranty once you've paid, they hope you will hang up and not call back.

2. if they truly are that busy, they must be selling so much garbage that the warranty repair people will be in business for a very long time.

regardless of which one it is, i will never buy from sears again nor will i recommend them to anyone. if everyone else does this sears may start to see the light and get their act together.

TO THE GREEDY CORPORATE EXECUTIVES AT SEARS:

there is a light at the end of the tunnel...its an oncoming train.


signed an irritated, agitated, disgruntled customer...its a good thing i dont work for the post office.