Sears Crasftsman Tools

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Popughkeepsie, NY, United States

Sears Crasftsman Tools Reviews

PS C July 12, 2011
" Lifetime Warranty"
Sears has been discontinuing items in its Craftsman line of tools, thereby voiding its so-called "Lifetime Guarantee." Most recently, I returned a Craftsman tape measure which had worn out, and was told Sears no longer carried Craftsman tape measures. Instead, I was offered a Stanley product with no warranty. After arguing a while, I ended up taking it because I was in the middle of a project and needed a tape measure.
This is not the first time this has happened to me at Sears; I also was given a hard time about a rake (it didn't say Craftsman anywhere on it except on the paper label it came with.) The salesman didn't want to give me another until I showed him one from store stock that was exactly the same. If I hadn't saved the label, I would have been out of luck. Nice try, Sears. Another time, I was told that a Craftsman hose was not a Craftsman because it was not stamped on the brass fittings. I had to find a very worn-out marking and convince the salesman that it said "Craftsman", which it did. Sears policy on this "Lifetime Guarantee" is BS and they know it...it has just gotten to be too much of a burden on their profit margin, so they are sticking it to their customers. DON"T BUY CRAFTSMAN TOOLS! Their guarantee is worthless!

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