This evening I called customer service dept. regarding a $45.00 charge that apparently is now being applied to Sears charge accounts as an annual fee. My father who is 85 and very ill with Parkinson's Disease is not able to verbally say that he no longer wants the card, and even though he has not used the card for years, my mother who is able to say that they know longer need the card, was also not able to close it out over the phone. We were told that it would be necessary to send a power of attorney paperwork to Sears and then they could do it.

I feel that this is terribly wrong, to put older people through this. Also, how unfair of them to charge a $45.00 annual fee for someone who has not used the card in years. I wonder how you can get away with that...and hopefully when some of you are older, you will not have to go through this type of stress.

Anyway, we will go through the hassle of the paperwork, as we were told that if we did not pay the bill we would be sent to collections...so "Kennedy" the supervisor who might be reading this now, says. He also says there is no one higher than him to complain to...so we will comply, although, there truly must be someone else who oversees his department.

My mom no longer wants anything to do with Sears, and I too, will cancel my Sears card as I do not want to go through this hassle someday myself.

J.Hobbs

Sears promotes 12 month deferred payments when you buy appliances but BEWARE. I have had unauthorized charges since February and till now I am trying to resolve those. No fault of mine, SEARS EMPLOYEE puts charges on my account and I am spending hours on the phone trying to resolve that. BOGUS PROMOTION, DO NOT GO NEAR SEARS CREDIT CARD

I had just moved to a new state for college when I went to Sears to find a cheap new shirt to wear. Of course the cashier waved around the discounted price of the shirt if I signed up for the Sears Credit Card. Foolishly I was tempted and signed up. Though they needed my drivers license to process the application, the address of my license was still the one from my last college residence. Of course I had updated my new address with the post office. Yet I got my first statement in the mail a few days later than the first billing due date due to the rerouting of the mail. I called Sears to immediately pay my card over the phone and I was astounded to find my little $15 charge increased to $86, due to their enormous late charges. After much dispute with the rude customer service lady I was still forced to pay the $86 and I immediately canceled that card and haven't shopped at Sears since.

My wife and I have received several debt collection calls in an attempt to collect an alleged outstanding bill with Sears Credit Card Services. The amount they give us is $49.++ They state that they have spoken to us on different occasions and that we know about the bill and that it has been reported to the credit bureaus. They asked if I still lived at an address that was a temporary address in 1998 and I said that I have not lived there for 10 years. Today, April 12, 2008 I received a call and then called Sears to see if they have ever had an outstanding balance on any account that I have ever had with them and they said "no".

These calls and this harassment need to stop and this company investigated. I have read other complaints on the internet about them and someone need to put a stop to this.

Thank you.