I tried to apply for a credit card, a card that you only can use in the store. The online service just puts you on a halt and sends you a messege saying they will decide if you get it or not, and you know that is bull and they will not give you a simple card from a place called Sears. Their system and the way they created it is very strict and is not very user friendly especially the online site. Their customer service is awful. I wish things will just lighten up there. It's like you are calling the Navy Exchange and you have to be in the Military to get a Sears card.

I called their automated line to make sure my account was still active as i hadn't used it since 2003. It was, but my credit limit was reduced by 3/4th of what it was originally. I thought it was strange, but had heard that some companies did that last year, so i got on to speak with a customer service agent. The first girl i talked to was nice, she told me that there was nothing she could see but could transefer me to a credit specialist that could look this information up. This gentleman was a real winner. He told me that my account has always had that balance and there was absolutely nothing that he could do about it. I know this was not true because when i had opened my account i had a much higher limit and bought 1 item that was almost $500 more than the current limit. We went back and forth for a bit, till i got fed up with the nonsense and asked to speak with a supervisor. He said that he was a supervisor... We go back and forth again for a bit and i can't take it anymore. I had him cancell the card on the spot and asked to speak to the complaint department. He said that he would transfer me to a supervisor then... The lady that answered on the other end sounded nice, so i asked the enevitable question burning a hole in my head, "Are you a supervisor? Yes. Was the last gentleman that i spoke to a supervisor? No." So this idiot that i spoke with in their credit department was not a supervisor, he blantently lied to me about that, now i wanted to know what else he lied to me about. I come to find out that their records show NO INFORMATION PAST 2006! So no they don't know why my credit was reduced, and there isn't anything that they could do about my old credit limit, even though i was never late and always paid off the balance!!!