My Dad 87y and I went to Sear to buy a Dinning Table Set Farmhouse Collection, 3 weeks later the edges of the dinning table are falling (the wood is crack, and fall in small cake-like shape slices) We contact Sears customer service and I spoke with Patrick and explain the concerns and he transfer me with the office assistant of the store manager and I also explain the situation, she transfer me with Hassan Hines the furniture department manager who after ansewering the phone and I told him who I was, put me on hold for a period of time and then send an employee to tell me that he was busy and cant answer my call. This employee tranfer me then with the Human Resorses Mangager Mrs. Mary Ann and after I complaint about the furniture manager she did not address the issue about Furniture manager actions, then I had to explain again my situation with the dinning set, I explain that I went to the store and pick up the furniture because It came in a box and it was easy to carry in a regular car, and I explain that I have to paid sombody 25.00 to assamble . She say that she only have to options for me as per store manager, either unasamble myself bring it back to the store and she give me a new one, or she wave the delivery fee and send some one to bring it to me without instalation so I have to paid again 25.00 to instal the new one again.
I went to sear because of all the advertising of Great Customer Service, and PRODUCT QUALITY, this is not my case, the worst management custumer service ever, and they have no way to satisfy the customers needs. We buy things according with our budget in the stores that we expect with quality for your price, and the must the way they treat their customers.
THis is the first time I am complaing about something, but I think the way that the treat me and my father deserve it. I hope you has a Corporate take action with this Manager Hassan Hines, all the customers issues should be treated with the same priority, because every person buys according to their need and money in their pocket.
Thank You
Migdalia Torres