I don't know where to begin, except to say that your customer service department for TV repair services are the most incompetent people I have ever encountered. Four (4) weeks ago I contacted Sears to come in and find out what was wrong with my LG LCD flat panel TV. Your technician said it could be one of two things (or both) -- a bad power supply board or the main board. He ordered the two parts and asked for my credit card. I gave him my AMEX card and was charged $969.13 total for parts and labor - assuming, of course, that this would not be put on my AMEX until the TV was repaired.

I received two (2) boxes - assuming they contained the 2 parts needed. As instructed, I called your service department, told them I had the parts, and they sent out a technical to begin repair. Surpise! Your supplier sent two of the same part - the Main Board - NO POWER SUPPLY which was needed. The technician couldn't do anything that day and advised me that the part I needed was back ordered until 2/5. This is where the nightmare begins.
The very next day (1/29 or 1/30) your customer service department called me to schedule a technician to come in to repair my TV. Of course that was not possible seeing as I didn't have the part!!! Not only did your CS Dept. call once that day, but called TWO MORE TIMES and THREE TIMES THE NEXT DAY TO SCHEDULE AN APPOINTMENT. How stupid and inept is this?That's only the beginning! On the 5th of February I called to see if the back-ordered part came in. Your CS Dept said they would check with the Parts Dept. and someone from there would call me back. NEVER RECEIVED A RETURN CALL. On the 8th (Monday) I called again and was disconnected twice! Again I was told someone from Parts would call me. DID NOT HAPPEN!
Please bear in mind that each time someone from Sears called me, I HAD TO REPEAT THE SAME INFORMATION ABOUT THE APPT., THE PART, MY ADDRESS, PHONE NUMBER, PROBLEM, ETC., ETC.

I called again today - the 9th of February - and was told the part expected to ship on MARCH 1st - over one month later than expected. I went on line and found the part myself and ordered it.

The worst part is my AMEX card was charged on 1/28 for the full amount. I disputed this charge in lieu of the fact that I did not receive the required parts, nor did I receive the service I was charged for. PLEASE, PLEASE DO SOMETHING ABOUT YOUR CUSTOMER SERVICE DEPARTMENT. The right hand doesn't know what the left hand is doing there!

To Anyone Who Really Cares,

I am truly disappointed in my recent contact and results with Sears Customer Service. When I graduated H.S. in 1979 I was given a set of Craftsman tools by my parents. I still have and use many of those tools to this day. For the last 35 years I have bought pretty much nothing but Craftsman tools from Sears. I have always been extremely happy with my tools and the level of service in my local Sears store.

So when my son graduated in June of this year I ordered through the Craftsman Club a set of engraved sockets and wrenches. Original order number #2547518 ($211.09). It was backordered to begin with which was fine, understood. But here is where things go downhill. When the set arrived there were several pieces missing. I contacted client services and was instructed that since this came directly from the manufacturer. I was advised that it would be faster to ship them directly via US Post Office and to get delivery confirmation and insure the package, which I did and I would be credited and re-embursed for this set. On the same day which was 7-12-09 I placed a second order for the same set (2567482). It arrived on 7-16-09. This time the set appeared to be complete but the engraving was wrong, instead of saying Joshua Quick Class of 09 it said Class of 90. I immediately called client services and was told that a UPS ticket would be issued for a return on this 2nd set that was incorrect. The person I spoke to asked for my debit card number stating she only needed it for a credit on the first order, which I still had not received the money back for. She said several times that no money would be taken from my account and that she was giving me a 20% discount. My wife checked my account an hour later and $190.00 was pending to be taken from my account which I had just been told would not happen. I called back and asked to speak to a supervisor, was handed off to Eric. I spent 45 minutes on the telephone with him and he promised I would have the money from the 1st wrong kit by Monday back in my checking account. I also asked that he send me an email with the details and result of my telephone call with him.

What happened next, the $190.00 was put back into my account, no email confirming my conversation. I did get a pick up ticket call from UPS the following Friday July 25th a week after my conversation with Eric for the second incorrect set.

So basically I am still out about $450.00 for my son's graduation presents that I ordered back at the end of May and he still does not have the engraved tool set.

I am very disappointed in my recent contacts with Sears and these transactions. I do not have all this extra money to be waiting for the return of not to mention not having the product I ordered after 3 attempts.