We call our home "The Money Pit"! Like in the movie with Tom Hanks. First we had a flood in our home, State Farm is our insurance agent. They had subcontrators sent to dry up our home, M&M they boxed things wet, they boxed bills due, damaged our kitchen counters, would not admit fault. Then State Farm's subcontractor KNC was sent out to repair the walls that were damaged, that took 5 different subcontractors from KNC, because of air pockets, large clumps left on wall, uneven textures and even applied wrong color to walls and wood panels, did they admit or State Farm back us up, NO! The sub contractor sent State Farm a letter stating somehow every time they leave or finish a job The ######'s redamage the walls, as if putting their fingers through the wet paint or surface of the walls! It has taken us more than 2 years to have our property completed or items replaced without fighting having to argue or want it do right or satisfactory, to this day it is still shoddy workmanship.

I have had our 10ft by 14ft storage unit fall apart after State Farm instructed the subcontractors to reinforce the area with ply wood, it did not hold, it collapsed causing a head injury to myself which I'm still suffering with and not able to return to work, State Farm is acknowledgeable about this, but I have not made a claim on my injury due to their subcontractors workmanship, because when we were having difficulties with the 5 different contractors already, and the way State Farm was corresponding with our needs, as their customers, I told them we were going to get an attorney, their reply was send our claim to yet another agent, and they told us if we went to an attorney that they would be finished working with us. The subcontractor Irwin's furniture damaged our natural wood kitchen table and denied it, State Farm agreed with them, pre-existing condition, there was no damages when they took it for repairs.

Tolivers carpet, we ordered Berber carpeting, it was suppose to stain resistant, it looks 10 years old, it's only 2, found out it is not Berber, but a different similar fabric. Yet to contact owner. Then our air condition froze due to natural causes, lightning, and flooded our hallway and roof area, no air for 3 days, State Farm did not pay for new parts or stay at hotel, told us it was unwarranted to have to stay, this was in July, home was 138* in the house, that is when new agents decided to look at our damaged personal property, I stayed to show and go through our property, which they said had no visible damages, I took those items to an adjuster or collector who disagreed, another argument. It took all summer for me to locate tile we wanted to replace our wrongly misplaced and wrong colored tile replaced by contractors, again another fight.

Our walls to this day are not the same texture as the rest of our home. Our carpet is aged and stained in just 2 years, wrong baseboards. We have given up, and the strain it has put on our family, my marriage. We still are having problems with State Farm paying for all our damages personal property, in their eyes there is none. How can that be our whole home was under 4 to 6 inches of standing water, but our furniture, they say was not damaged, the smell alone should've been proof, did they clean our furniture or replace it, not even half. Now our water heater has gne out, AZ Plumbling damaged our platform, let water run and cause more flood damages.

Do they admit it, No, have not return my call, said it was a pre-condition of old water heater, we had no water leakage from old water heater, a few drops that lead us to replace the unit, no damages to our platform until the tech replaced it, on top of the wet and soggy platform, that he had caused. We are now trying to Sears who contracted this AZ Plumbing Service to own up and admit fault and come and fix the damages they have caused, I took plenty of pictures to prove our point! We are still waiting, we have had another company inspect the workmanship, only to find out the unit is leaking also.

It was installed on 10/24/07 and now our whole garage smells of mold and mildew, we had carpet laid out on the 3rd garage area, it got wet when AZ Plumbing let water run, he tried to sweep out the water, we have pictures! How can they get away with damaging another persons' property and just get away with it? You try to trust a large company, their name and their contractors. We can't anymore, especially home insurance, who you pay to protect you, not go against you, and contractors whom are suppose to have pride in their work, don't give a ?????? about your property. We is the back-up, we pay a lot of money for installs, they are suppose to be bonded, licensed, some should not.

We are just pee-ons compared to big companies, we have no say or we are not trusted, what about us trusting them? Our problems have only be addressed and satisfied to the big companies, not the consumers them self. I have read on the dissatisfied customers for all the companies I have listed. I have to admit Sears consumers are trying to solve the issue with the water heater, but is has taken a lot of my time and headaches to solve this on my own, again.

I would advise anyone who is in the market for a new major appliance to avoid Sears as their customer service has really declined significantly.

My washing machine was not spinning, and I was told by the tech that the pipes were clogged misdiagnosing the problem. And they charged me $115. I called 3 more times for service explaining that they needed to call me at work 10 minutes ahead and I would meet them. the first two times the tech showed up and called my home and, of course, I wasn't there. The third time I made an appointment for a Saturday and waited outside convinced that I couldn't miss him now. This tech decided to call and not show up. I missed the appt again. Finally the 5th time I called, they sent the same tech out that misdiagnosed the problem the first time. Being desperate without a washing machine spin cycle for a month at that point, I let him order the part. It's Thursday, and the part has not arrived at my house as promised. If I have to reschedule the appt to allow MORE time (it's been three weeks since), and I wanted a Saturday appointment, I would need to pay an extra $10 ! And they are refusing to waive the $10!!!

I will never again buy a Sears/Kenmore appliance, and i'm telling everyone out there not to either...it's not worth the trouble or the money.

Do not use Sears Home Central for any home repair work. I contracted with them for an air conditioner in June. The unit was installed after the promised time on the contract which is not actually the complaint.

They promised to obtain the necessary permits which was never done. My uncle had the same problem with them when he had a furnace installed. It has been 6 months and we still are without a permit. We have contacted the Better Business Bureau and they do not seem to care about that either. They have done nothing to solve this problem and we do not have the necessary information to complete the permits. I didn't think this was that hard of a problem to solve.