Sears kitchen remodel...disaster..unethical...liars...requests were ignored...salesman was a liar and would say whatever to get the contract signed..believing what he said about being 100 percent satisfaction guarantee, was the ONLY reason we went with the 16K deal...we were screwed...now ruining our credit through Sear/Citibank...DON't USE Sears Home Improvement...don't do it...