In April, 2009 Sears Lubbock, Tx sent a salesman to show me HVAC units and Window replacements for my home. he was out of New Mexico location and was not familiar with texas requirments. I agreed to buy a Kenmore dual burner, dual speed fan model for $3650.oo, albiet a bit pricey compared to similar models from other manufactures. I was told it was manufactured buy Carreier, for Sears and carried a ten year warranty. When the unit arrived, vis the installers. Nugent Mechanical, I noted the 'Lable had been removed from the filter cover, as it had left some nasty residue, and was told this was a Coleman furnce, better than the Kenmore model I had bought. Installer Nugent said they had to make some modifications to the unit, at thier expense, to make the upgrade. After installing unit, leaving a mess on floor, and the unsightly residue on the cover of the furnace, the unit was tested and found to be NOT working correctly, in that the AC would not cool. Nugent, aka Sears subcontractor, said the "A" coil was wrong one or defective, so a few days later, they returnedto change the coil. It still did not work right, so they changed the valve on the coil. No help. About two weeks later, Oscar langorio, the Sears coordinator from Lubbock, called to inform me that his crew, Nugent Mechanical, has told him the compressor was defective and that I should get a new one from Sears to make the syatem work. I told him this was not necesary, as the installers had told me that this type of unit has lengthy history of defective valves in the A-coil and I told him about the wrong coil being installed, and the change-up later. He insisted that my "ten year old comressor is defective" according to his report. My compressor was/is about five years old, according to the tags on the unit. Contacting the mfg of my unit I confirmed the age and that it should be fine, IF the installer had changed the filters when the new furnace was installed. Nugent neglected to change ANY filters, and when Mr. Langorio of Seras was told about this, he denied any responsibility nor duty to comply. Three different firms, including one that did sub-contract installs for Sears, told me that changing the Compressor coils should be standard proceedure to avoid contamination from debris in the vacuum lines or the refridgerant lines. Langorio refused to excercise this duty. As a result, the valve in the A-coil became clogged and would not allow the coolant to perform as needed. It gets hot in Texas in June, July, August, hitting OVER 100 degrees, and so I bought a fan to stir the air in the house. My wife and I both are in upper sixties, and dont tolerate the high heat as well as younger persons. SOO, Sears agreed to put in a compressor at thier cost, which varied from week to week, and finally settled at zero, albiet the charge on my account reflects about 700.00. STILL the system did not work. because the a-coil was stopped up by debris. The installers of the compressor returned tot check out the system, and he found that the coil was malfunctioning, and/or incorrectly installed, and it appeared to be the wrong one for this system. So, in September, he made corrections to the A-coil, and the system began to function as expected someFIVE months prior.; IF Langorio had taken the advice given in April, and corrected the incorrect coil/valve, then we would not have had to endure five months of sweltering heat and the added expense of a large fan, et al...I believe it was partly to cover the inept work of Nugent mechanical, and to build a ticket of added sales for his commisions. ADD to this that the unit is NOT the one I agreed to buy, and the interest on the charge is now over $700.00, and CIT bank who is funding this fiasco refused to make any adjustments, and Lubbock refused to make any concessions for it being the wrong product and the five months of suffering et al, and repeatedly made me to feel like the sucker for making this deal, I am at a loss for direction. I dont think I should have to pay for thier mistakes, or incompetance, and should get some considerationfor five months of what could have been life threateneing heat prostration. Being on fixed income, retired in poor health, my options are limited. Now, about the windows
They are cheap plastic covering, with plastice retainers to hold the sashes in the channels, and continue to shed vynill and other particulate matter, which accumulates on the top of the lower sash. Add to that the air movement that can be detected when a Texas windstorm kicks up, and the windows are aggitated by the buffetting, grinding the plastic off the frames. I was led to believe that they glass was to be Tempered, double insulated, and would result in energy savings. NOT happening. Closeer examination of the units, 11 in all, reveals warped or misaligned shashes, with sealant oozing out of the pane-grooves, and on the west side of building, the window trim is not sealed at top, allowing water, et al to accumulate, and insctes can get into the INSIDE of the windows. This indicates some gap in the closures. Sears has not responded to the scathing report filed several months ago (September09, and I dont expect themto do so, since the callls and emails I have sent have gone unanswered. MOeover, the furnace is continually cycling on/off every 5-10 mins, and making clicking sounds when NOT heating, and smal explosion sounds when it fires AND a blinking warning light has me concerned, as it is a GAS furnace, and we lost a niece to an explosion of gas furnace of the smae type and mafg. Oh. Who cal I call for service when sears does NOT honor its commitments and denies any responsibility? BBB compliant filed several months ago has gone UNanswered, not surprised as Sears and Nugent are paid-up members of this private organizationl.; Bottom line> Are we to be held liable for WRONG product installed? Can the CIT continue to charge us for a unit we did not recieve? Is sears and its associates to go unscathed and continue to mislead or defraud others, and charge two to THREE HUNDRED percent markups? We could have had PELLA windows installed from Lowes, et al, for about half of what Sears is charging. Sears subcontractors have repeatedly reported difficulties with coordinators and recieving wrong items to install, but required to perform anyway. BEWARE, that Sears is trading on its past record of customer satifaction, but systematically thwart the process for various reasons, apparantly to cover thier own mistakes, or perhaps, to cover up the insider contracts given to "preferred" installers. I find this to be very indicative of collution or organized activity to glean the most profit for a select group. Back when I was a cop, we called it Organized crime. It would not be the first example of such coming out of Chicago, or New Orleans. And the silence of the Consumer Organizations that should be looking into this matter, is very curious, and disturbing. I have all the documentation for review, should it be required. DO NOT be decieved by Sears claims of satisfation, NOR thier reliability. In my case it is NOT happening.