I purchased a Kenmore Elite French Door refrigerator from Sears almost 5 years ago and paid over $2, 400 for it thinking I would have it for years to come. Last week the refrigerator stopped working without warning and we lost all our food in the refrigerator as well as the freezer. We called Sears and after getting the typical run-a-round for an hour, they said there was a recall on this model. They said it would take up to 10 days to get the part and they would send a repair tech out at that time. We did without refrigeration for almost 10 days and then when the tech came out he said there was not a recall on the refrigerator and it would be a waste of time to install the part. We insisted he install it anyway as we had waited for it. The part did not start the refrigerator and so he said the part we needed would cost us $300 plus installation. We reluctantly agreed to do this repair and he spent an hour trying to get the refrigerator to start again. It would not start. Next the tech said that he had no clue what was wrong with the refrigerator but he could order another part that would cost over $790 plus installation. That part would take longer to come in and then he could return and repair the refrigerator. He said he had no idea if that would get the refrigerator started either but it was worth taking a chance. When I asked if I would have to pay for the part and installation if it did not work he said I would still have to pay the $790 plus installation whether it worked or not. I declined and he said he could not leave until he collected $70 for the service call. Sears had quoted me only $65 for the service call to get the repair completed. He said that was the wrong information and that the service call was $70 regardless of whether or not he could repair the refrigerator. I complained to a store manager and got a phone call from Heather who said she was a manager in the repair center and that her technician reported back that I refused to allow him to fix the refrigerator so he left! I tried to tell her that he was at my home for over an hour and could not get the refrigerator repaired and said he could not tell me that it could even be repaired. Heather proceeded to call me a liar and hung up on me. At this point I have filed a complaint with the attorney generals office and the Better Business Bureau and I will be calling Sears Legal department shortly. Sears used to be the only place to go for large appliances and things for the home. I have now learned a valuable lesson in that they should be the last place to consider when you need to buy anything! The fight has just begun!