F1 code like a lot of people. Model #110.27086603. I just got off the phone with Sears and they said I was not included in any recall and would have to pay over $250.00 to fix this issue. Sears has a recall on this issue, but my serial number is not included. I cannot believe that my issue is any different from everyone else's. I would like to know why some get fixed and others do not, as this issue is the same across the board. By the looks of all I have read, Sears is selective about the machines the will fix and screw the rest. I do not think this issue will go away because Sears sold so many of these units. I know I paid close to $2, 000.00 for the pair and now it looks like I will have to replace them. I am just not that confident that Sears will take care of everyone with this problem. I have also read that after the control board has been replaced, the F1 error begins again after a short while. If this has happened to you, please respond. Also let me know if there is a class action suit for this. If there isn't, should we get one started?
Thanks!!!

I have always shopped Sears for appliances but that ends today. The quality seems fine although I have had 4 service calls on a top load washer in 4 years. Every service call is a struggle but yesterday was the icing on the cake. Our appointment was for the hours between 1 and 5. When no one called or showed up by 4:45 I called the service number shown on our confirmation. After a 20 minute hold I was finally told that the tech was running late, should be there soon. I called again at 5:30 (20 minute hold) and was told he was still on his way but if he didn't show in a half and hour to call back. I called back at 6:15 (20 minute hold) and was told they were having system wide problems and the techs coudn't see their routes, they would have to reschedule me for the next available appointment. I said that was unacceptable since I had already waited my turn and they transfered me to a "customer solutions representative", another 30 minute hold. What a joke that was. Some clown named Robert answered the line finally and he was RUDE and combative. Although he kept giving me the same line over & over how sorry he was he was totally unwilling to do anything but reschedule me for a week later, and then he was unable to even give me confirmation by email of my rescheduled appointment. I was very leery due to his demeanor so I declined and went to their website and recheduled myself. TOTALLY UNACCEPTABLE BEHAVIOR FROM A COMPANY WHO SET THE STANDARDS YEARS AGO. From this day forward I will spend my hard earned money elsewhere, and that includes their total product line. SHOPPERS BEWARE !!

I have had my Kenmore range for less than two years. I maybe use my oven once a week. After 6 months of use, the oven started to smoke and sometimes catch fire. There were no spills. It has progressively gotten worse. Is there a recall on these ranges?

Arlene Hunter
[email protected]

Has anyone else's oven door been difficult to open and keep open, with a tendency to slam back up? And the handle breaking off like the cheap plastic and screws affair that it is?

We live in Minnesota. Sometimes we have a dry spring/summer, sometimes we don't (well this year 2010--we have a very WET rainy moist season) and we have a nice home and so we definitely needed a dehumidifier. Well, I purchased a Sears/Kenmore dehumidifier on June 1, 2007. I used it for June, July, Aug, Sept. (don't need it the rest of the year), then in 2008 I used it May, June, July, Aug. Sept. In 2009, the dehumidifier died, and I didn't know Sears could fix dehumifiers, so I left it go. Well in 2010, we have had a huge amount of SNOW in winter, plus lots of rain, and I definitely needed to go out and buy a dehumidifier. So I just purchased a Westinghouse 50 pt. unit from a local store in town. Well someone said, get your Sears product looked at because Sears stands behind their product. So I stopped at Hutchinson, talked to mgr. Brett, and he said bring it in--and they will send it in to be evaluated as to YES or NO to fix it. Well, I finally wound up calling Sears in Hutchinson back--to see if they had heard anything, and Sears in Hutch gave me a number to call. So the repair people call me back--left a voice message (because I wasn't at home) stating--it will cost me $77.24 to fix it. Call them back with a YES or NO fix or NOT fix. So I called the Hutchinson Mgr. Brett again, and talked to him, and he pretty much said it is a one year warranty, that's it--you are SOL a warranty is just that--boom when that is out--you are screwed. I was not happy so Brett gave me an 800%# to call. 1-800--4-MYHOME to see if they would cover or honor to fix it, because he wouldn't. So I talked with a guy by the name of Walter, and after I explained my scenario to him, he referred me onto this number--1-888-536-6673 and I explained my information to that person--and they said, Walter referred me onto the wrong number. So I called 1-800-785-8897 and spoke to a guy by the name of Manfred, in Arizona, and he gave me a number that directed me to a Microwave Hood Safety Recall Line which deals with Whirlpool, Kenmore, or others for the years 1998-2001. Well, I didn't have a Microwave Hood that I wanted help on--so I called another number, and talked to Jackie--some supervisor at Kenmore and she pretty much said, it wasn't Kenmore's fault, it's Sears problem, and when you talked to Sears they said it was Kenmore's problem. So I finally called the Hutchinson, MN mgr. back once more and he was out, but the lady said she'd have him call me before 12:15. He called back in about 15 minutes. I've already called him about 6-7 times this week, as he is not in the store much, he sets his own hours, according to the employee's conversations. Anyway, explained that I got NO WHERE with Sears, Kenmore, or any of the guru's related to Sears/Kenmore dehumidifiers. And Brett (the mgr) said, to be truthful lady, "you just want something for nothing", "you, just don't want to pay for it." The warranty is out, which you agreed upon, and even though you didn't use it a lot during some of those years, a warranty is a warranty, and you just want it fixed for nothing. I was TOTALLY offended. I said, Brett, my time is of value too, I spent over an hour this morning with ALL of the various SEARS/KENMORE people, and I should be worth $20, plus I called him about 6-7 times this week so that is worth about $3.00. Brett then said, I make $21 an hour and his time is valuable too. He said, weren't you also complaining about some computer problem too??? I said, WHAT--I worked at Ridgewater College in Hutchinson and I purchased my computers through them, I don't buy computers from Sears??? So now he has ME confused with another person. I also told him about 2 months ago, I purchased a new refrigerator--when all of those rebates were going on--and we called Sears--and needed a refrigerator a specific size, so we called Sears in Hutchinson and the said YES we have a white refrigerator in that size--well when we got to Hutchinson, (about 15 miles away for us to drive there), SEARS did not have a white refrigerator with those size measurements. So we wound up going to another local store in Hutchinson and purchasing a refrigerator there. Brett, then said, well you know they have the same warranty with THEIR refrigerators. Well, I said at least Frigridaire will stand behine their product, it is obvious Sears isn't going to. Well, then I said to the mrg. Brett, that my time is valuable too ($20) an hour, and he said his is worth $21, I just about had had it with his attitude. I said, well I guess you get paid more an hour than I do, he said, yes--that's right. I said, I don't get that much on disability, I get $600 a month for me to live on, and then I hung up on Brett the Hutchinson mgr. I then decided to call back, and I told the lady--make sure you tell Brett to call the SEARS people and DO NOT FIX the dehumidifier--when it comes back to the Hutchinson store, just throw it away--because it is a piece of junk. This is suppose to be a great day, it is my granddaughter's 7th birthday today. And now I have to put on a SMILE--even though I've been treated like crap by ALL of the SEARS/KENMORE people today. Thanks alot.