Called Sears repair 12-28-2009, had repair persons to my home three times, finally am told the part is on back order untill at least 2-10- 2010, I bought an extended warranty, cost me $329.00, and I have no washer. I will never buy another kenmore, I may never set foot into a sears store, I am so discusted I will till all friends that Sears does not stock parts for appliances they sell. Most terrible service.

kenmore side by side fridge with freezer on bottom purchased in nov 2006. mod 795.7755260 caught fire inside when lights failed to turn off. original bulbs still installed. sears is charging for service call and repair since unit is out of warrenty . $1800 fridge should never catch fire from manufactures bulbs. thank goodness I was home.

5 years ago we purchased a Kenmore Microwave oven from Sears, Model # 721.63654300

We recently noticed that the glass in the front of the door had slid down partway into the door, leaving a gap at the top to which microwave radiation could leak out. I called Sears Consumer complaints and she told me she had never heard of such a thing, but to unplug it and NOT use it until service could come out. Of course the microwave was no longer under warranty. I was not comfortable with just a quick fix anyway, as that is very dangerous to have radiation leaking into the home. The repair man called me and told me it would cost upwards of $180 just for a new door, that did not include labor charges.

We ended up purchasing a new microwave. NOT a Sears/Kenmore. I will never use that product again. Unfortunately a majority of my appliances are Kenmore, but they do not stand behind their product. Even though it was no longer under warranty, I felt we should have been re-imbursed or credited the amount of the microwave oven. This was a very dangerous situation for my family. I have told many people about this issue with my microwave and will not ever own a Kenmore appliance again.

We purchased a high end Kenmore fridge along w/ 2 other appliances Oct. 2004 paying full price for n.i.b. appliances along with the max full coverage warranty for three years. Within 11 months the refrigerators ice maker had failed and there was a half dollar size rust spot forming under the paint below the ice maker/ water dispenser. While Sears replaced the (recalled) icemaker, they said that the rust was " to be expected since we live in a humid climate in Florida. Rust is considered a cosmetic issue, and is not covered in the full coverage parts/replacement warranty you purchased." And when I asked to be tranferred to a supervisor, I was told the rep I was speaking to "was it, all there (was)" and was told "I guess you'll just have to bad mouth Sears for the rest of your life". Awesome customer service! Fast forward three+ years and 3 icemakers, the rust has spread to a huge area on the outside of the freezer door, as well as thru the back wall of the freezer and beyond. The last straw came when the failed icemaker flooded our kitchen on our one day old bamboo floor, causing me to slip on the pool created when the icemaker began to fill and didn't stop hours after we tried to turn it on to no avail. The defective icemaker will be replaced again under the warranty that mysteriously no longer includes replacement, I'm told, despite us paying for it, but I don't want another just icemaker. This fridge is so ugly and rust has completely penetrated the door and who knows where else so badly that it now ices up to compensate the energy loss, and with so many failures, I just want it to go away. 2 of 4 of the plastic drawers have cracked, this thing is a lemon, rust is thru and thru, and Sears says all rust is not covered, not even under the original 1 year mfg. warranty!! So if you buy a Sears appliance, you had better be prepared for lots of hours waiting for service people that don't show (another part of the story too long for this site) hours on the phone trying to get said service people out despite hundreds spent on warranties, and finally having an appliance with parts that you're lucky enough to have covered when recalled replaced multiple times. I would suggest you buy a back up appliance from another seller so you can have reliable cooling, heating, washing, drying, etc. as there are far too many serious complaints left totally unaddressed by Sears, and too many customers suffering loss of use as well as serious bodily harm with no one to call who cares one iota. May we all get together and file a class action law suit ASAP. If you buy from Sears, you are truely on your own, and if you buy from Sears after reading this, you truely have no one to blame but yourself.

I purchased a Kenmore Elite dishwasher model #665.13153K761 for about $2500. I had first researched this item intensely online. Likewise, I have purchased Sears Kenmore appliances almost exclusively for over 15 years. Never Again!!

It has broken twice in only 2 months. Today the Sears Service number 1-800-469-4663 hung up on me 3 separate times. The final time I was on hold for 55 minutes. I can't say strongly enough how dissatisfied I am.