I purchased a front-load washer from Sears/Kenmore 2 years ago. Since then it has been repaired at least 4 times. Each time the repair man says it's due to one of the following reasons:

1.There is too much moisture. (It's located in a cement floored, block walled basement not 15 feet from 3 computers) *It's a WASHER...it's full of water and SHOULD deal with moisture??? The basement doesn't flood, and the walls don't have condensation.
2. You have a well. (If these washers can't operate from a well/pump system, there should be a "Do not purchase if you have a well" warning.)
3. There is too much condensation because it's located next to a dryer. (DUH...washers are always next to dryers..right?) It's still a washer. It should be able to handle water/condensation????
4. Too much moisture because I have been using cold water. It's a washer...it has 2 different cold water settings. If it can't handle cold water...It shouldn't have cold water settings..right?

I'm sick of having a repair man tell me that this washing machine has issues with MOISTURE. Each time it quits, I have to use the laundramat for at least 2 weeks to a month while I wait for a convenient time for THEM to come. I have to give up a total day because the time given is so vague. I am the one blamed for this machines faults.

It's a WASHER. It is filled with water and should be able to handle moisture. It's a total design flaw.

As of today we are still waiting for our sixth visit from a Sears Technician to fix our Kenmore refrigerator. We have been without our refrigerator for six weeks. The customer service center is obtuse. They don't communicate very well, nor do they seem to have any record of your call history. They do not give you a call center number to refer to your case and you cannot speak to a manager about coordinating the service call. They can only set up an appointment. The technicians are also obtuse and are not properly trained. The technician, I'll call him technician number 2, after visit number 4 said honestly, he did not know how to fix the refrigerator and he would send out another more experienced technician to our home the next day. After he assured me that the appointment was all set, technician number 3 reporting for service call number 5 failed to call or show up. I guess they didn't train in appointment scheduling either but I digress it all started with Technican number 1 on visit number 1 apparently he could not fix the refrigerator and blew out the "board" . He subsequently quit the following day. Sending in technician number 2 for visits 2 and 3 didn't fair up much better. Oh did I fail to mention that visit 3 was as a result of my being on the phone with my bank when good ole' customer service called to make sure I was home when they called on their 800 number I did not take the call that second. Good ole' customer service left a message I called within minutes but, alas, they said I missed the appointment. They would try to locate the dispatch but to no avail. When I asked in what country the service center was located, they refused to tell me for security reasons. So that is why visit 3 was scheduled. Service call 3 and 4 was a disaster even after having every refrigerator part known to man waiting in my hallway from various UPS shipments (they deliver the parts fine) my refrigerator was still not fixed. Visit 5 was a no show so now I am on the 8 to 5 gamble that visit 6 will fix it just one more time. It is a total crap shoot at this point. At this point I will drive the fridge to Sears and set it on fire. Maybe we will get some attention!