I purchased coverage on my refrigerator, scheduled an appointment for a repair and service technician did not show up. The service person was suppose to call me the day of the appointment and arrive between the hours of 8:00 am - 5:00 pm. I called the service center at 5:00 pm, they said the technician was still coming and he was told to call me immediately, he did not! I called the service center again at 6:00 pm, they said he was still coming until I asked to talk to a supervisor. Her name was Delisha or something like that, she refused to give me her last name, id number or any other information regarding her identity. She said we could call her back at 1-800-479-6351 to reschedule in a week or request our money back. When I requested a refund they said they couldn't do it yet because the order was still open. A day without pay, lost food, and out my money too! What a sham. I have dealt with Sears for years but will now spend my money somewhere else do to the incompetence and disrespect that they have to offer.