We bought an He washingmachine 3 years ago, and as luck would have it, it died on us and we did not purchase am extended warranty, which is not the complaint. The first complaint is that this product should have not failed after only 3 years. It has been broken for a month. A repairman came out and said it was the electronic computer board that died. we said "ok" put a new one in!!! He said he would have to order it and it would be sent to us, and then another repairman would come out. Well we never got the part, and that was because the first repairman did not order the part like he said. So the next repairman ordered the part, and it was delivered to somewhere else. Two other repairmen came out and they found the part was sent to the wrong address. So they find the part and install said part, and it still doesnt work.

So now they are trying to figure out what went wrong! They say that the wrong part was ordered and the part that came was defective. So they ordered the supposed right part, and it shows up last week. But they cant install it because they are booked up til today, Wednesday, Mar 25, 2009. So we say ok do it then.
My wife called Monday March the 23rd, 2009, and said the part had been delivered to our house. The person on the phone, verified they would be out on Wednesday 25 Mar 2009.

The automated portion of your so called service dept called several times to let us know that the repairman would be here today, wednesday march 25, 2009, between the hours of 8 am and 12 pm.
When the repairman didnt show up by 1130, I called the service dept and got someone I could not understand.
All I could understand from her was that a repairman was dispatched to our house between the hours of 8 am and 12 pm. So I say thank you. My wife called from her school and talked to the service dept and they tell her a repairman is scheduled from 8 am to 12 pm. But by this time, the repairman is gonna have to use a time machine, because it is after 3. After several more calls, we can get no one to tell us what the problem is.
It is now 9:12 pm, 13 hours later from when I started my vigil.

We called a total of 5 times, and were told we were 6th 7th or 8th on the list, and the "repairman is on the way".
I am listening in on the conversation between my wife and YOUR service dept, and now due to negligence and complacency on YOUR PART, and through no fault of our own, they say it will be another week.
How nice!!! Once we get the washer fixed, we WILL NEVER SHOP AT SEARS AGAIN FOR ANYTHING.
I HAVE ANOTHER PLACE IN THE COUNTRY, AND I CAN TELL YOU I NEED A LOT OF ITEMS, THAT I WILL NOT BUY FROM SEARS.
Thank you so much for not caring about your customers!

Sincerely
Mr Wann