In October 2008 I had a licensed plumber purchase a water heater since the one I had broke. He purchased a Kenmore Water Miser 6 and installed it according to manufacturing instructions. Fast forward to July 2009, the water heater no longer provided hot water. I called the 800 number on the water heater to have someone from Sears come out and fix it. Two hours later after being left on hold, disconnected, transferred to other non-water heater departments and speaking to incompetent supervisors in customer service in Hicksville, Tennessee and Corn-in-their-ears, Iowa, I finally had the plumber rip out the less than 1 year old Kenmore water heater and replace it with a non-sears product. To say that customer service is lacking with the Sears corporation is a HUGE understatement. It is non-existent. I think they pass you around and put you on hold simply to get you off the phone and fed up that you would rather gouge your eyes out then deal with them again. NEVER, NEVER, NEVER, by anything from Sears that you cannot readily return to a store. No wonder they are failing. HEY YOU CORPORATE GUYS are you reading all the negative comments about your company. DO YOU CARE??? APPARENTLY NOT because your customer service still sucks!!!