Not a first in the maintenance agreement industry. You get a phone call, you negotiate, (well, Sears TELLS you) how much you are going to pay for a new maintenance agreement. After deciding which appliances you want to keep and which you want to exclude the quote you a final price. Here's the kicker! It doesn't matter what notes you keep! Sears originally quoted me a price of $1133 for three years. In todays economy, without job security, I thought this is too much. Especially since it took them NINE months to deliver our refer door. (Another story for a later date). If wwe were to remove our chest freezer we would save $100.00 per year. WOW! A freezer is cheap enough I am willing to risk the investment. Besides, when our old one gave out they refused to replace contents like their policy states. Well, how much do you think they billed me? The $1133 but removed the freezer. Hey! Where's my discount? I hop on the phone faster that lightening! Talk to a Supervisor who only tells me that he was not in on the conversation but he could remove one year and discount my policy that way. HUH? How is that helping. I want to remove the $300 extra I was charged. I asked him if he could go into a recording bank...were the conversations recorded? Nope! No such thing...but he is willing to continue to rip me off by keeping the $300 on there, then removing one year from my policy to make my policy about $300 less. Hmmm...does this sound right?