I purchased a Sears dishwasher approx. 2 years ago. I also purchased a 5 year Master Protection Agreement along with the dishwasher.

I am moving and no longer in need of the extended warranty. I called today to cancel and was told that they
would credit me once I gave them the credit card information that I originally purchased the dishwasher with.
I explained to the representative that I no longer had the card, the account was cancelled a year ago. He told me
that this was the only way they would refund my money. How is this possible? I answered all their questions, they have proof enough that I am the original buyer. I am still at the same address where they delivered the
dishwasher, but because the account is closed I cannot be refunded my money. "This is our policy" is what I am told by the manager in charge. When I inquired about what the company that I no longer have the account with would do with my money they were going to give to them, they told me "They should send you the money, but I don't know for sure". Boy, that is a wonderful response.

Apparently Sears believes you should be bound by your original payment method. It's not like I purchased the item 2 weeks ago and are trying to scam anyone. They have had the money for 2 YEARS.

I can assure you I will NEVER purchase another item from Sears. At this time, every appliance (except my microwave) in my home has been purchased from Sears, but at my next house I will not make that mistake again!