I purchased a mattress and box-spring set from the Sears store at the Tri-County Mall in Springedale (Greater Cincinnati area) in September, 2010. At the time of the purchase I was assured by the salesman (Raj) that he would initiate the rebate process for the shipping of my mattress/box spring and I should receive it in about 30 days. He even went so far as to ask if I preferred the rebate as a Pre-paid Master Card or a Sears Gift card, I chose the Master Card. This is now February and nothing has been received. I have contactd Sears repeatefdly, I even re-submitted my rebate request which was instantly rejected. I was told that I had waited to long to submit, I explained that I had been promised by the salesman that he would handle it. Apparently this means nothing to them...

And I am not the only one that this has happened to, my daughter who also bought the same items in May of the same year had the same thing happen. After repeatedly contacting the store and supplying duplicate receipts at least twice they finally gave her her rebate. Seems the "Blue Man Team" is failing in its rebate department.