Sears, Middletown, NJ affiliate SearsOneSource intervened when defective dishwasher needed repairs costing over $500. OneSource acknowledged problem and promised to refund $179.76 (towards labor and parts) but failed to credit my Amex account. I was forced to have Amex dispute the charge.

I will NEVER shop for appliances or any other big ticket item again at Sears. The way America shops? I don't think so.