Order#: 130191271

To start, the whole set up of the website for international orders is horrific. They do not outline the shipping costs upfront but only add it on at the end when you submit the order. They insist on billing you in your own local currency. The shippng logistics is bad & shipping costs are horrifically high - highest from my experience for online shopping. The website is slow & when you add something to shopping cart, you have to go back to the general menu & not where you were browsing last.

Anyway, I ordered goods in Feb. Total about 17 items. Items were shipped one by one or two by two. So after more than a month, I still had not received all the items from their intermittent shipments & all the shipping notices they sent me were not the items I received anyway. Then I had to chase up on outstanding items, total about 9 of them at the time. Then only then were they intermittently shipped to me again. By the end of 2months+, still there were 2 items missing. Went through a whole range of communications including me having to call long distance then they said they would refund me the missing two items. This is 2.5mths after my order. Sears then refunds me in US$. But when they billed me they insisted on charging me in HK$ at an extremely high exchange rate. Then they refund me in US$ & use the credit card co.'s exisitng exchange rate which was less than what Sears originally charged me. So they can make gains? what about me? Why should I lose out because of their screw up & their tactic of refunding me in another currency than they billed so they can take advantage of them having charged me at a higher exchange rate? So ridiculous.
I am lost for how to get my money back, let alone any compensation for all the grief they have cause d& how I could not give away any of the presents I had bought for friend's New born babies etc since the shipment was so late & missing items.