On April 2 of 2011 i placed an order for 4 xbox 360s kinect bundle(sale price $200 retail $400) 1 for me 1 for my friend and 2 for export. However such items were never delivered despite having me on the phone giving my tax details and lots of private information they asked for before placing the order. Once the order was placed 3 days later the order was cancelled and i got my cash refunded 5 days later Reason: OUT OF STOCK(YEAH RIGHT!), not to mention i lost 15 dollars in overdraft fee in my bank.

4 days later the same xbox is posted by sears on their webpage for $300(Retail 400). I decided to buy 1 to avoid the phone call where my details were going to be asked for again. Payed via Paypal because lack of funds. 3-4 days later I get refund and now i lose 13 dollars because for some unknown reason Sears decided to give me less cash for what i paid for.

I dont know whats their deal but i went to a store nearby and seen 10+ Xbox's on stock. The out of stock reason is just lie, and i can assume they borrow my money for limited time and give it back without me receiving any interest =S.

Just dont shop at Sears online as I am not the only one with such issues, if you run with those then you will find yourself grieving for money back especially when you need it the most.

In May 2010 I ordered a suit online from Sears. Since the website will not let you split the payment I had to order the pieces of the suit into two separate transitions because the complete purchase would be more than the $100 Visa Gift Card that I intended on using. The jacket costing $89.00 went on the gift card and the matching pants were paid via PayPal on a separate order. The day after I place the order I received an email stating that they had made an error and the pants were no longer available. The promptly refunded the full cost to my PayPal account. Since the pants were not going to be sent, I no longer needed the matching jacket so I called Customer Service to request the order be cancelled. Russ M. said that the order had already been processed and for me to refuse delivery. As soon as the merchandise was returned they would issue a refund. I explained to him that the Visa Gift Card was going to expire on May 31, 2010 and therefore was requesting a check to be mailed. He said that he would submit that request.

A month later I still had not received the check so I contacted Customer Service again. Jolene N. replied that she would submit my request again and to allow 3-5 days for it to be processed. The next day I received an email from Imran Jooma stating that they received my request and credited my account. Two other emails came in on June 28th as well. Both of them, in a form letter, said the same thing. One was from Russ M. and the other from Melissa H. I responded back to Russ M. and once again explained that it was an expired Gift Card and not a regular Credit Card. I reminded him that he was supposed to put notes on the account to make sure a check was cut instead of sending a credit to the card number. The next day I received a one sentence response from Lila R. telling me to contact the Credit Card Company in reference to the refund. I responded explaining the situation once again and asked for the matter to be escalated if she could not issue a refund check.

Angie D. emailed me saying that she was forwarding another request and asking for a check. She also said that they would follow up until the refund was sent.

On July 2nd, Felecia R. emailed an apology for the inconvenience and asked me to use the attached link to take a survey about my experience.

On August 13, 2010, I tried to send an email to Customer Service telling them that I still had not received my refund and explaining everything that had taken place thus far. I actually tried to send 4 emails but they all bounce back with a message that says that "to protect my privacy" the email was not accepted because it contained a 16 digit number. I have counted every letter to every word and none of them are even close to 16 digits. It is obvious that they have blocked my email address so I called the Customer Service department on the phone. The cell phone call that wasted 44 minutes and 36 seconds of my minutes ended with a supervisor telling me that Sears wasn't going to do anything since they credited the Original Form of Payment. She told me to email the credit card company and get the refund from them. She was good enough to give me an email address and the account number of the card. However, the email address she supplied wasn't to the bank but rather a Visa help desk. They responded by telling me that there was nothing they could do but did give me the phone number to the bank. I called and found out exactly what I was telling Sears all along, they did not accept the credit because the card had expired.

After some research, I used a different email account and emailed a different sears email address with all of my previous hassles and the response from the bank. The contacted me back saying that again, they would submit my request. This time I got an email from Brenda C. saying that a credit for the pants was issued to my PayPal account. If it wasn't so annoying it would have been funny. I replied that Yes, the refund for the pants did go through but it was the one for the Jacket that I have been jerked around with. Again, I asked for it to be escalated and again they responded with a form letter stating that they were requesting it again.

I don't anticipate getting a refund from Sears without taking legal action but when I do, I am sure it will cost them more to defend than the mere $89.00 they owe me.

THE MORAL OF THIS STORY: Never shop at Sears.com!

My feedback is on the more than poor quality customer service I received from my experience with shopping with Sears. My husband’s father died this past Sunday which had us make un unexpected trip to Atlanta. I already had the patio furniture set up to be delivered on Thursday (the day of the funeral). My first complaint is no one called to give me a delivery time. How nice it was I had to deal with this while crying at a funeral. When I FINALLY to speak with a live Sears employee I was told they would deliver between 5:45 - 7:45 pm that night. Again while at a funeral I had to scramble to get someone at my home that late to accept the delivery. Needless to say at 7:42 the furniture had not arrived. I called into the center and a Sears employee told me I would have more information in 24-48hrs. (How unacceptable as I had someone sitting at my home to accept the delivery). If you make a delivery that late you should be responsible for being able to contact your delivery staff if there is a problem. The Sears employee told me she would contact the carrier/delivery company and have them call me immediately. I am sure you can assume by now I never received a call from the carrier/delivery truck. I then called back into Sears and was told by the driver had called me already and that I hadn’t answered the phone...Funny...Pretty sure I would have remembered that as I had my phone on and watching for a call...I am appalled I was lied to by a Sears employee. The next lie from the Sears employee was the furniture was now showing delivered in there system. Go figure 5 mins after my 1st call to complain it was mysteriously delivered. (LIARS) I hate being lied to and this was the 2nd lie by a Sears employee. My mother who was kind enough to drive 45 mins to my house looked everywhere in the rain...big surprise . ..no gigantic boxes of furniture. We then began to think it was delivered to the wrong house as no one had showed up to my home with a delivery. Again I had to call back into Sears (note again I was at my father-in-laws funeral) and tell them they are complete liars and I want an answer now as nothing has been delivered to my home. The VERY scripted Sears employee told me it would take 24-48 hours to see where it was at this time of night. Again...”I” did not schedule the late delivery and “I” want answers now. It is absurd to schedule a delivery that late and having no way to contact your delivery service. Very pissed off I got off the phone as the Sears employee was most unhelpful and clueless. The next morning I called back into Sears and had to tell this entire freakin story again. I was very unimpressed none of the 3 Sears employees I had spoken to the night before had logged anything into the Sears notes. The 4th Sears employee told me he would call the Sears warehouse and give me a status call back. The 4th Sears employee did not bother to give me a call back as to the status of my delivery. Roughly an hour later the Sears delivery guy calls to let me know he was 30 mins from my house. Seriously? Good God...I am out of town at a funeral and my delivery was for the night before. The Sears delivery guy told me his truck had broken down the day before and that is why he missed my delivery. Are you freak in kidding me?...the truck breaks down and no one could tell me this information the day before? Not to mention all the lies told to mu up until this point…none of which match up with the truck breaking down. My husband called Sears, once again, and told them we would accept the furniture if they would take a minimum of $200 off for our time and trouble. The Sears employee offered $50...”funny real funny”...It cost my mom almost that much in gas to drive to my home late at night to accept the delivery. My husband and I told the Sears employee to shove the furniture up the companies ass and we will NEVER buy from Sears again. If any of the Sears employees had logged any information into their system Sears would have known why we were pushed to such anger. You would think this would be the end of my story and no company could possibly mismanage any more than this…alas you would be wrong! Two days later I received a call from a clueless Sears employee to schedule the delivery of the above nightmare patio furniture. When I called back in I spoke to a 6th Sears employee who said Sears had no notes to the above information…NO NOTES?…what kind of jacked up business is Sears running? I had to once again tell the entire story above …which with the morons at Sears is quickly becoming a novel. The Sears employee told me I would receive a refund in 5-10 days and he was putting the refund into the system at that time. I informed the Sears employee this was unacceptable as my refund should have been put in 7 days ago so he Sears now has no more than 3 days to refund my money. Nearly 3 weeks later I still have no refund and when we called into Sears “BIG SURPRISE” NO NOTES AND NO REFUND IN PROGRESS. I would like to mention here in a court of law my detailed log will win over Sears having logged no notes into their system.