OK, we went to the Sears Outlet store in Franklin Mills, PA and bought a new range. It was a few hours from home, but we thought that Sears was a national store and that if there was a problem with it, we could return it locally. The price was OK, not great. They said that it was valued at about $2000. and we got it for $1267. In retrospect, the technician that looked at the oven said that it was last year's model and would not be valued at $2000.00. We could have bought a brand new one for that price. Ennyhoo, the salesman said that it works, but it just had cosmetic damage. One little ding in the side. I could live with that b/c it didn't show when I put it in between two cabinets. If there was anything else wrong, the salesman said we could call for service under the one year warranty and if the technician can't fix it after three visits, Sears will replace it. Well, when we turned it on, the knobs got really HOT! My husband thought something was seriously wrong with this thing. We called for service and the repairman said that the whole oven cavity was bent and the door won't close all the way because of the way the oven is bent. The repairman didn't offer to take it and replace it. He told us to return it to any Sears for replacement or refund. We went to the Local Sears store and they refused to let us return it. Then we tried the local Sears Outlet store, and they also refused to take it back. We called the national number and they also didn't honor the Lying salesman's warranty. Additionally, we couldn't return it to the Sears outlet that was nearby. We had to drive it all the way back to Franklin Mills in Philadelphia (3 1/2 hours away) to get rid of it. I cannot believe that they lied to us about all of this and put us through all of this trauma trying to return a range/oven!! I will never set foot in another Sears store again, and you should not either.