FACT: SEARS -IS A company (just LIKE LITTLE CAESARS PIZZA) that continueously get complaints for racism, lying to qualified black managers, that they will be hired as managers, and instead hiring them as janitors! While women &/whites who are not qualified to be managers ARE HIRED AS (you guest it) MANAGERS!!!
I worked for this company for weeks as a Manager, and I was refused PAY!?!
I've yet to get paid to services rendered, and I promptly filed a complaint against Sears to the Better Business Bureau..
For African-Americans- This is a lousy company to work for...

Sears was paid to install a kenmore stove, they proceeded to install incorrectly and it is over four weeks and the installation has not been completed. They have been here several times.

Do NOT buy a Sears extended warranty. It is not worth it – and for the extra money you pay you get nothing but “extended” waiting for service (it’s been over 7 weeks now since I called them), headaches, and misery. Below is a summary of my recent HORRIBLE experience with Sears Customer Support and “Maintenance Agreement” warranty program.

Seven (7) weeks ago, the motor in my 2.5 year old Kenmore dryer died. A simple enough problem to fix – right? WRONG! At the time (no longer, mind you), I was very grateful I had purchased a 5 year extended “Maintenance Agreement” warranty on the appliance. I called customer service, and they booked me a technician appointment ...for nine (9) days later. I was not thrilled by the long wait, to say the least, but little did I know the wait would actually be MUCH longer. It’s now over 7 weeks later – and I’ve experienced two (2) rescheduled appointments AND two (2) no-show appointments and Sears has refused to “escalate” or resolve the matter. Each time I call, I am sent to the Customer Solution (escalation) center – and no one is able to escalate anything. Whatever “next available” appointment is offered to me is ALWAYS more than 7 days away –and is NEVER changed by the “specialist.” The two “specialists” I spoke with after my “no show” appointments even claimed they had no supervisor, when I asked to speak to one. (Does the CEO of Sears realize that “Bryce” and “Eric” apparently report to no one? If he does not know this – he will soon, as I am going to send my complaint to all Sears executives - detailing all dates and “non-helping” specialists names and employee id numbers. )

Here is a summary of my lack of service to-date:

FIRST CALL TO SEARS: I am told next available appointment is 9 days away

APPOINTMENT #1: The first technician couldn’t find a parking spot, refused to park on the next block, and drove away, which forced me to be rescheduled and have to wait another 8 days for service.

APPOINTMENT #2: They did not have the necessary part, so I was again forced to reschedule and wait 13 days for the next appointment.

APPOINTMENT #3 No show. I called Customer Service and was forced to reschedule, next available appt is 8 days later. Even though it is Sears ‘fault that the technician did not show.

APPOINTMENT #4 No-show AGAIN. I called Customer Service and AGAIN was forced to reschedule, next available appt is 8 days later…even though (AGAIN) it is Sears’ fault that the technician did not show.

I have two small children with no clean underwear or towels right now because Sears technicians did not follow through and/or show up when they said they would. I took time off from work to wait for these technicians four times (4 hour chucks were REQUIRED each time).I told the “specialists” all of this. I also suggested that Sears cover the cost for paying a technician’s OVERTIME at this point to fix this issue since we have been inconvenienced for too long. The specialists – who report to no one --said that is not possible. I lost money staying home to wait for no one – yet Sears refuses to pay a technician an extra $100 in overtime to fix my dryer and satisfy a customer they have put through the ringer? Instead of losing $100 – Sears has lost me as a customer for life. We are buying a new home soon, and a whole new set of appliances. None of these will be bought at Sears. What a shame they couldn’t prevent this – I gave them MULTIPLE opportunities.

Marni (in Southern California)

I'd like to review my Kenmore / Craftsman products

Kenmore Refrig model #253.56963600 Shelves break at will.
Kenmore Elite Convection oven model #721.80823500 Convection no longer works had to replace light under and inside twice
Kenmore Dryer Model #110.66862500 125.00 in repair bills
Kenmore Washer model #110.24642300 150.00 repair bill
Kenmore Steam cleaner model#7226-900 Broken recepticle tank 50$
Kenmore Vaccuum model #116.32902200 No suction beltless system does not spin rotor

A True Story About Sears Credit

My wife has a Sears credit card. Well, she has had it a long time, but she never used
it until recently.

Here’s the story.
A member of my family needed a window air conditioner, just a small one for one room. There
was one on sale at Sears online for $160.49, so my wife ordered it. The delivery was to the Griffin “Hometown Store” owned by Jim Easterling.
Surprisingly, the next day I found an Email that the unit was in the store to be picked up. Thus,
I went into the store with the Email in hand.

The sales person stated that the one air conditioner that was in their stock was damaged. There were no others like it available. He also offered another unit. I declined, asked for a cancellation and a credit on my wife’s account. I then ordered one from Amazon which was delivered promptly by FedEx.

Later in the week we discovered that no credit had been made. A visit and a call to the store
did no good in removing the charges for something never obtained. In a later conversation
I was advised by our local Sears to try the Sears Credit department, which I did and with no success. This included calls and a long letter to dispute the charge with several attachments on our attempts for resolution. I at first understood the problem was in the online system and not the dealer, and of course this advice came from the dealer!


This week my wife received a letter from Sears Credit stating the issue of was closed.
They stated the store refused to issue credit, plus a warning that non-payment meant a report to credit agencies. The latter included a listing of the three agencies and addresses.

The real “dig” was that if I wanted credit given, Sears Credit stated I should return the item ordered.

How do I return something I never received?

That’s a challenge!

We have a high credit rating!

Thus, I am sure that because of a management error or maybe a local store screw-up,
we will pay for the item. I investigated and found small claims court cost is around $90 and then there is
no guarantee of action. I thought of an attorney, and I have a good one. He does no
pro bono even for us!

Folks like my wife and me who are retired and on limited incomes have our own contacts. It is probable that if this had been a regular Sears and not a locally owned one such a issue would not have happened.

So, since Paul Revere is dead, passing on this message-

CAVEAT EMPTOR-Let the buyer beware.

So as it is written, so shall we do.