I will never purchase another Sears/Kenmore product again. I used the self-cleaning feature on my stove for the first time and it scorched/discolored/yellowed the front door panel. What is even worse than that is that you cannot get a human being to speak to other than the ones that parrot back what you are saying and apologize but don't give you a shred of advice on how to fix the problem.

Sears/Kenmore should be ashamed of themselves for not putting a disclaimer in the booklet that comes with the product that the self-cleaning feature may ruin the outside of the stove. Poor, poor service. Do not buy Sears/Kenmore products.

Sears recently advertised a dyson sweeper sale with a super price on one model, I called to make sure this model was available and was told yes.
I was the first person in the store the day the sale started surprise no dyson sweeper dc17 model was available. I was told I could pay for one and they would order me one so I did. I got a automated call from Sears today to tell me my sweeper was not available and they would refund my money. I should have known better Sears has let me down too often. There is a reason they WERE the biggest retailer.

I have an addition built onto the back of my home. I purchased this home two years ago. There were two support beams that were rotted and in need of replacing prior to installing new windows.

The Sears Home Improvement Center salesman that came out told me that the repairs would need to be done prior to measuring the opening for the windows.

This process dragged on for at least two months because the "job" wasn’t big enough for someone to bother with. Once I finally got a contractor out to look at the repair work, the damage was found to be more extensive than expected. Carpenter ants were discovered.

The entire back end of the first floor of my home had to be ripped out and repaired. My home has been open and exposed to the elements since last summer. I explained this to the salesman and told him once I got the repair work done I would be contacting him to come out to take the final measurements.

Every time I called the salesman he never answered his phone nor did I receive a return call.

Due to an illness with the contractor and a death in my family, this process took some time to complete.

Once they were done with everything the contractor could do, work came to a standstill. They couldn’t proceed until the windows were installed.

I called the salesman to have someone come out to measure the new opening. No one ever came out. I called Sears to inquire about what happened and they had no record of my appointment.

Another appointment was made and I was told the individual would be at my home within a certain time frame. This didn’t happen and I had to get back to work. I called the installation once I got to work and they said they were planning on coming after the time originally discussed.

But, they never bothered to call to tell me of their new plans. So, we arranged for them to come back out the following day. I left work again to meet them at my home and they had already come and gone by the time I arrived. Again, not bothering to call me.

REMEMBER --- I’m taking off work for this each time! WHY?

Several weeks went by and I finally called to inquire as to where the windows were. The same gentleman, Larry, who came out to take the measurements told me that they would be arriving within days and they would call me to set up a time to come and install.

More time passed and I called back. I kept asking to speak to someone other than Larry because he was difficult to deal with and clearly not trustworthy. The gatekeepers at various numbers I tried kept giving me to him. I was told by Larry that they were on "the truck" ready to be unloaded in the warehouse. And, again, they would call me when they were ready to be delivered.

I called back days later and THANK GOD this Larry character was on vacation and his boss spoke with me. After leaving me on hold for a considerable amount of time, he came back and told me he couldn’t find any evidence of my order.

HUM!!! The windows were not on any truck and as far as he could tell they had never been ordered.

I proceeded to tell this man that "Larry" needed to be fired!!! He had blatantly lied to me about everything. What did he expect to gain? Did he think I was going to disappear and never call back?

Moving right along, the windows came in and were installed. I had to let my original contractors go due to the time it took to get the windows delivered and installed. They had nothing to do and went on to other jobs.

Once I got two quotes from building contractors to have the repair work completed and the windows enclosed I was told that the frame that was installed by Sears which would be the knee wall was too wide for the windows.

I didn’t even want a knee wall. I wanted floor the ceiling windows. I also asked to see what the windows would look like before they were installed. By the time they came I didn’t care. I just wanted the room enclosed due to safety and energy usage reasons.

The wood frames were wider than the windows and they didn’t have a lip at the bottom of the frame to catch water fall off. I needed windows for vinyl siding not insert windows. The way the windows and siding are installed there isn’t any place for the water to run off except for inside my home behind the siding. This obviously isn’t acceptable. I was told that they could caulk the windows and this also isn’t acceptable since caulk doesn't last and I’d be dealing with rotted wood and insect infestation all over again.

I called the customer service center and a very rude Indian woman said that I signed for the windows so there wasn’t anything they could do.

Yes, I did sign for these windows, but I am not a contractor or a builder. I hired a "so called" expert in the industry to make the right decisions for me. A window is a window to me.

I was told that someone would call me back within three business days. I am most confident given my past experience with the local Sears store that this matter will never get resolved much less with me receiving a phone call from them.

These windows aren’t cheap!

I cannot get the Sears rebate center to give me my rebate money. They say -- every time I call -- that I will get it in 2-3 weeks. I sent it in during January of 2007. I don't believe I will ever get it.

They said they don't fill rebate requests unless the customer calls in to complain that it was not received!

What nonsense is that?

No more Sears products in my house.

I DO NOT recommend Sear’s vent cleaning service. I first called for a “free estimate” but the day they were suppose to come out I received a call stated that they would not come out for the estimate unless I was willing to agree to the work over the phone. I agreed, that was my first mistake. They started the work and while they were removing the bathroom vent the worker dropped it and broke a crystal vase and bowl. He surged his shoulders and ask for a trash can. The gas power machine they use to run the vacuum cleaner also left a big black spot in my drive way. Overall they did a poor job for $850. I used Sear’s online “survey” to complain but never received a call or email.