I have been a customer of Sears for a very long time. Quite often, I shop at Sears Outlet store on the corner of University and Forsyth Road. I made multiple purchases through out the years for my home and my business and I have never had a problem with them up until now…

A little over a year ago, I have purchased a microwave. It cost us about $400-500. Not even a year later, it just stopped working. I got a technician to come out and fix it. All that was wrong was a fuse. I also had one of my employees come out and help the person to fix it… After 15min., he changed it and gave me a bill for $160… I was very unhappy, especially after I found out that the microwave that I have purchased was actually 5 years old! I was not aware of that….

A few weeks after fixing the fuse, the handle broke off. It looked as it was burned… ANOTHER PROBLEM! As an unhappy customer, I finally made myself to call the store and see if they can fix this problem.

I had my assistant calling sears… I guess they do not have a customer service department because it took forever to contact anyone that could help. After multiple phone conversations, she has been told that an escalated email was sent to corporate and someone should contact you. 48 hours later, no one contacted me… Making more phone calls to the point where one of the representatives told her we would not do anything about it.

As frustrated as I was, I personally went back into the store to speak to a manager… Come to find out a manager has been working only for couple of months and he can not do anything about it. We have been told he will email corporate AGAIN….

After another 48 hours, no one contacted us… My assistant once again had to call the manager and ask what is going on. His response: “Oh! They emailed me back yesterday, saying that they won’t do anything about it.”

I keep finding out that customer service is not one of the first priorities to businesses these days… It is extremely disappointing, and as a business owner I look at is as failing to do your job providing service to the public.

hard to know their refund policy. finaly when i see it on web. it is hard to tell how many days they will hold your money.They make the rules when it happen. i ordered range, not a chepaer one, canceled before they delieve, money not refuned so far, have been 1.5months and more. called times and times. just wat your time. story like: sales said: sorry i will reund you immediately.. but after 10 days, nothing happen. sales said: our account need appro 15 days to handle the process... and then .. totlay maybe.. XX days. sales said: did you return item? but never delievered? oh, ... i need your ID... no prblem, don't worry.. sales said: you need talk with account department (after a long talk)... department lady pick up... says. we are processing... what, voice recording, NO, i hang up now...ZZZ... sales: i am doing refund for you now, immediately.. (immediately, again?) wow. anyway. mail your registered letter out, collect proof for the court. let them feel what it is happening.. they probably can do faster. By the way. if you use sears credit card, ah, , you are the fish on the hook, even at least 90 days...:). want to buy from sears again ? take the risk your self. but if price is 50% less, maybe i will try agin... :) try their customer service phone 800- 267-3277. ask them refund policy, please call them twice or more, what is their policy? They only have one policy, which is: Make it when need. if you buy online sears.ca, be sure they DO have it, if don't, you will not get it and for refund.. !@#$%.. Enjoy phone call now...how do you know they online product are still be delivered or not? somebody else complained. God knows..

Today I was once again reminded as to why I hate Sears.

I have a Sears Rear Engine Riding Mower Model 502.256220.

The drive belt went bad so I went to my local Sears store to get a replacement.

As I suspected -- because it is ALWAYS this way with anything you buy from Sears -- the store does not carry the part.

The salesman went online to identify the part number and to order it. That I could have done from home myself. He located the part listed for $10.97, but then went on to tell me that the shipping for the part would be $8.00. The part would arrive at my house by UPS on July 28th -- after 11 days.

At that time I informed the salesman that was simply unacceptable. I'd have a hay field to mow in 11 days.

I will measure the part myself and get a generic belt from Advanced Auto.

I truly have had it with SEARS. Your business practices suck and I will not be one bit surprised when Sears goes under.

As for myself, I will do my part to make that happen by NEVER buying another thing from Sears.

The real joke of it all is this quote from the back of the mower service manual. "Your Sears merchandise has added value when you consider Sears has service units nationwide staffed with Sears trained technicians. Sears technicians have the necessary PARTS (really???), tools and equipment to meet Sears pledge, "We Service What We Sell".

It should read "We Sell It, You Buy It, and You're Screwed".

Our Sears A/C keeps freezing up and we can't get any service on it. We keep talking with the same person from Sears and he just keeps giving us nonsense on it.

It's been two weeks and it's still not been looked at. The satisfaction guarantee is a big lie.

I have excellent credit and would have paid cash, but they said they cannot make a sale without a phone number.

I tried to file a complaint on their web site, but they do not accept complaints without a phone number.

While I am without a phone by choice, some people cannot afford a phone, and I do not believe a store should be able to refuse service to those people.